Sr. CRM Account Executive

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Sr. CRM Account ExecutiveFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Flexible or RemoteCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionThe Sr. CRM Account Executive will drive market success for ServiceNow's CRM and Customer Workflow solutions. Built on ServiceNow's AI-powered platform, these solutions help organizations unify customer-facing processes, streamline workflows, and deliver exceptional customer experiences through a single system of action.What you get to do in this role:Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.Develop and execute territory and account plans to identify, qualify, and close new business opportunities.Build executive-level relationships across multiple lines of business, including customer service, operations, field service, sales, and IT leaders.Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.Drive pipeline generation activities through strategic prospecting, territory planning, and account engagement.Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.Collaborate effectively across internal teams to deliver a seamless customer experience and achieve revenue objectives.Champion diversity and belonging to contribute to an open and inclusive environment QualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.7+ years knowledge on return on investment of specialty solutions area to lead solution winExperience as an AE, or in alternative sales/ customer service roleUnderstanding of business sales processesTravel required: 30-50% For positions in this location, we offer a base pay of $139,400 - $230,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their...