Program & Project Manager - Wholesale KYC Operations
This role sits within the Global Wholesale KYC Operations (WKO) Policy & Program Support team as part of Client Onboarding & Documentation (CO&D). The position supports the Digital Document Services (DDS) function, which is responsible for managing client documentation requirements that enable products and services across the Commercial & Investment Bank.
The role is responsible for interpreting global policies and regulatory requirements, translating them into business requirements, and supporting their implementation across processes, controls, and technology. The position partners with stakeholders across Operations, Compliance, Legal, Risk, Audit, Technology, and Transformation to support policy adherence, operational effectiveness, and client experience.
Job responsibilities
- Interpret and assess global policies, regulatory requirements, and industry guidance, translating them into Digital Document Services requirements and implementation activities.
- Support the execution of policy and regulatory change initiatives, including impact assessments, implementation planning, attestations, and stakeholder communications
- Partner with business, operations, compliance, legal, risk, technology, and transformation teams to support policy implementation and operational consistency.
- Conduct gap analyses and thematic reviews to identify process improvement opportunities, control enhancements, and operational efficiencies
- Support the maintenance and governance of Digital Document Services requirements, policies, procedures, and related documentation
- Analyze data and reporting to identify trends, control gaps, risks, and opportunities for process enhancement
- Contribute to governance activities by tracking actions, managing stakeholder engagement, and supporting timely decision-making and issue resolution
Support initiatives aimed at enhancing client experience, operational effectiveness, and regulatory compliance across Digital Document Services and Wholesale KYC Operations
Required qualifications, capabilities, and skills
- Extensive experience in KYC, Client Onboarding, Policy, Compliance, Controls, Audit, or related functions within Financial Services
- Strong understanding of Wholesale KYC Operations, Client Onboarding processes, and documentation requirements
- Knowledge of regulatory requirements and country-specific considerations impacting client onboarding and documentation
- Experience assessing and implementing policy and regulatory changes across business processes, controls, and technology solutions
- Strong analytical, problem-solving, and organizational skills, with the ability to interpret complex requirements and identify practical solutions
- Effective written and verbal communication skills, with the ability to engage stakeholders across multiple functions and levels
- Experience managing multiple priorities and delivering work in a fast-paced environment
- Strong governance and stakeholder management skills, with experience partnering across Operations, Compliance, Risk, Audit, Technology, Quality Control, and Transformation teams
- Understanding of policy implementation and change management practices within large financial institutions
- Experience using data and reporting to support decision-making, risk identification, and process improvements.