Workforce Management Program & Technical Enablement Lead

Role responsibilities

Define and drive WFM practice standards across various teams, ensuring quality and compliance of WFM outputs. Lead onboarding and enablement for new WFM resources, maintaining adherence to scheduling standards and internal policies.

Requirements

Candidates should have 4+ years of WFM experience with proficiency in forecasting, scheduling, and real-time management. Experience with enterprise WFM platforms and a track record of operating across multiple WFM delivery models is essential.

Key skills

Workforce Management, Forecasting, Scheduling, Real-Time Management, Data Integrity, Analytical Skills, Process Improvement, AI Tools, Compliance, Operational Workflows, Cross-Functional Collaboration, Governance Frameworks, Performance Visibility, Onboarding, KPI Reporting

Keywords

Workforce Management, Forecasting, Scheduling, Real-Time Management, Enterprise WFM Platforms, Calabrio, NICE, Verint, Data Reporting, AI Tools, Operational Insights, Compliance, Process Audits, Performance Visibility, Cross-Functional Collaboration, Governance, Continuous Improvement