Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
The position is responsible for planning, organizing and implementing the day-to-day workplace management, maintenance, repair and alterations of assigned office locations(s); serves as liaison between the Company and building management, ensuring that jobs are completed effectively and within regulatory guidelines and projected timelines; addressing and supporting the occupancy needs of on-site lines of business, preparing, managing and overseeing the annual budgets and expenses for the workplace maintenance, operations, mailroom, custodial and other duties as necessary; and ensuring optimal utilization of contractors, vendors and other resources.
Direct Reports
- 3rd party security guards, day porter
Principal Duties
- Collaborates with others (i.e., lines of business, building management, vendors, contractors, etc.) for the purpose of implementing and maintaining services and/or other programs. Maintain relationships with customers, employees, and outside vendors for printing, office supplies, furniture, equipment, mail service, security, records storage and destruction, vending, janitorial service, maintenance, repairs, etc.
- Manages mail distribution, postage meter, and postage. Monitors, maintains, and orders appropriate express mail shipping supplies for the mail pick-up areas throughout the office, as needed.
- Physical workplace management and service response in a variety of areas including maintenance, cleaning, breakroom equipment and supplies and new hire orientation as it relates to department functions.
- Manages office security, access badges and cameras, and parking administration.
- Coordinates schedules and special event operations for the purpose of ensuring required facilities preparation.
- Develop long- and short-range maintenance plans/programs (i.e., emergency response plans, energy management plans, work orders, other reporting, etc.) for the purpose of ensuring organization funds and resources are effectively utilized.
- Responsible for coordination of periodic fire drills and standardization of emergency procedures. Manages awareness to the Emergency Response Plan.
- Conducts office site inspections and oversees facilitation of safety education and awareness training and resources to company staff.
- Recommends and evaluates bid opportunities for ongoing maintenance and purchase of office furniture, fixtures, and maintenance. Directs projects (i.e., site repairs/construction, preventative maintenance, etc.) for the purpose of ensuring completion within established time frames, project design and within budget.
- Maintains logs and provides reporting for repair work, projects, equipment, work orders, daily maintenance and supplies for the purpose of ensuring that jobs are completed efficiently.
- Participate in occupancy planning, seating assignments and restacking on an ongoing basis, as needed.
- Manage updates and maintain office floorplan showing seat assignments, occupancy, group names. Provide monthly reporting on occupancy metrics. Prepare workstations for new hires to ensure cleanliness and inclusion of nameplates, keys, waste baskets and other standard supplies and equipment.
- Works with IT Desktop team to ensure workstations are equipped with appropriate desktop equipment.
- Prepare purchase orders and reconcile vendor invoicing to ensure accuracy, resolve billing issues and approve payment requests pursuant to company policies.
- Perform related duties as required.
Education and Experience Requirements
- Bachelor’s degree in business or equivalent; Combination of education and facilities experience.
- 5+ years of office and/or facilities management experience, including 3+ years managing facilities in an office environment.
- Experience in building maintenance and facility management to include planning, construction, maintenance, and operations.
Knowledge, Skill and Ability Requirements
- Must be extremely organized, self-motivated, problem solver, with strong verbal and written communication skills able to work with little supervision, willing to take ownership of the job.
- Accuracy and strong attention to detail required plus ability to effectively and efficiently multi-task and able to prioritize tasks according to the business needs.
- Must possess strong customer service orientation - ability to build relationships with external vendors and internal customers.
- Must be proficient in Microsoft Office (i.e., Excel, Outlook, PowerPoint, and Word), team room/knowledge sharing tools, etc. Requires experience with typical office equipment and presentation equipment.
- Ability to work independently under broad organizational guidelines to achieve business objectives; managing staff; and supervising the use of funds and being able to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality.
- Strong work and business ethics. Must be able to work overtime or during off-business hours, when necessary.
- Must be able to lift up to 30 lbs.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.