This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Ticketing Team Member based in the United States.
This remote role is ideal for a detail-oriented travel professional with strong airline ticketing expertise and hands-on Sabre experience. You will play a critical role in ensuring accurate, timely, and seamless flight ticket issuance for high-value international travelers. Working within a global operations environment, you will manage complex bookings, fare rules, exchanges, refunds, and quality checks with a high level of precision. The role requires independence, ownership, and the ability to perform under time-sensitive conditions. You will collaborate with internal teams to deliver exceptional service standards while continuously improving operational processes. This is an opportunity to deepen your expertise in luxury travel operations and grow within a fast-paced, performance-driven environment.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Ticketing Team Member based in the United States.
This remote role is ideal for a detail-oriented travel professional with strong airline ticketing expertise and hands-on Sabre experience. You will play a critical role in ensuring accurate, timely, and seamless flight ticket issuance for high-value international travelers. Working within a global operations environment, you will manage complex bookings, fare rules, exchanges, refunds, and quality checks with a high level of precision. The role requires independence, ownership, and the ability to perform under time-sensitive conditions. You will collaborate with internal teams to deliver exceptional service standards while continuously improving operational processes. This is an opportunity to deepen your expertise in luxury travel operations and grow within a fast-paced, performance-driven environment.
Accountabilities:
- Create, update, and manage Passenger Name Records (PNRs) in Sabre, ensuring all passenger details, flight information, and service requests are accurately recorded.
- Price itineraries, validate fares, and issue electronic tickets using Sabre while applying correct fare rules and booking procedures.
- Process ticket exchanges, reissues, voids, and refunds according to airline policies and ticket conditions.
- Monitor Sabre queues, active reservations, and time-sensitive booking tasks to ensure requests are handled promptly.
- Perform detailed quality checks before and after ticket issuance, verifying passenger information, payment details, fare conditions, and ticket documentation.
- Collaborate with client service and fulfillment teams to coordinate urgent requests, approvals, and final travel documentation.
- Escalate booking issues, system errors, discrepancies, and complex cases to the appropriate team members.
- Contribute feedback and process improvements to help strengthen operational efficiency and service quality.
- 3+ years of hands-on Sabre GDS experience in a travel agency, airline, tour operator, or travel management company.
- Proven ability to independently create PNRs, price fares, issue tickets, manage exchanges, process refunds, and handle Sabre queue workflows.
- Strong understanding of airline fare rules and the ability to apply them accurately when issuing or modifying tickets.
- Exceptional attention to passenger data accuracy, including names, dates of birth, loyalty details, and booking information.
- Ability to manage multiple priorities while maintaining high levels of accuracy and meeting operational deadlines.
- Strong communication skills with a proactive approach to identifying and escalating issues.
- Experience with luxury travel, executive travel, or premium hospitality environments is a plus.
- Familiarity with airline loyalty programs, award bookings, task management tools, or booking platforms is preferred.
- A mindset focused on ownership, continuous improvement, teamwork, and delivering outstanding customer experiences.
- Competitive compensation of approximately $700 per month, based on experience and location.
- Performance-based salary reviews and potential increases tied to achievement and progression.
- Remote-first working environment with collaboration across a global team.
- Access to travel perks through discounted booking opportunities.
- Clear career development path with opportunities for advancement into leadership roles.
- Structured support through team guidance, quality reviews, and ongoing learning opportunities.
- Advance visibility of shift schedules and organized handover processes.
- Opportunity to work on premium international travel experiences for high-profile clients.
The Ticketing Team Member is responsible for managing the full ticketing lifecycle, ensuring accuracy and efficiency across all booking activities while maintaining excellent service standards.
Requirements:
The ideal candidate has strong technical ticketing knowledge, excellent attention to detail, and the ability to work independently in a fast-moving travel environment.