customer service representative

Returning candidates, log in here! Customer Service Representative Requisition ID 2026-474177 Department Adult Primary Care Hours / Pay Period .01 Shift Day Standard Hours Monday through Friday, 6:30 AM - 5:00 PM, rotating shifts Location WA-Bainbridge Island Posted Pay Range $23.90 - $33.78 / hour Company Name Virginia Mason Medical Center Telecommute No Where You’ll Work Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. Job Summary and Responsibilities As a Customer Service Representative, you will be a central figure in our ambulatory clinic, ensuring every patient feels respected and comfortable through seamless coordination and attentive service. You will uphold Virginia Mason's commitment to exceptional patient experiences. Every day, you will expertly manage calls, schedule appointments, room patients, and coordinate daily schedules, while processing revenue, communicating test results, and warmly addressing patient concerns. Your work will continually leverage the Virginia Mason Production System to enhance efficiency and patient safety. To be successful in this role, you will combine exceptional interpersonal skills, a proactive and organized approach, and a deep dedication to customer satisfaction. You will be passionate about positive patient experiences and thrive in our collaborative, innovative clinic environment. Job Requirements RequiredHigh School diploma or GED Six (6) months customer service or medical setting experience or Associate degreeProfessional demeanor with a positive, upbeat attitudeExcellent organizational and interpersonal communicationsDetail oriented with ability to multi-taskCapable to work independently with minimal supervisionAbility to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physiciansPreferredKnowledge of medical terminology Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply, or can't find a relevant opportunity? Join one of our Talent Communities to learn more about a career at CommonSpirit Health and experience #humankindness.   CommonSpirit Health participates in E-verify. Application FAQs