Senior Solutions Engineer | East Coast
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Engineer | East Coast based in the United States.
This role offers the opportunity to become a trusted technical advisor for customers adopting modern observability solutions at scale.
The Senior Solutions Engineer will partner with sales teams and customers to demonstrate technical value, solve complex challenges, and accelerate successful adoption.
You will act as a bridge between customer needs, product capabilities, and engineering teams, helping shape the future of innovative technology solutions.
This position combines technical expertise, customer engagement, and strategic problem-solving within a remote-first global environment.
You will lead technical evaluations, deliver impactful demonstrations, and help organizations improve application reliability and performance.
The ideal candidate is a collaborative technology professional who enjoys learning, sharing knowledge, and solving real-world customer problems.
This is an opportunity to make a significant impact within a fast-growing organization built around open technology, innovation, and community-driven values.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Engineer | East Coast based in the United States.
This role offers the opportunity to become a trusted technical advisor for customers adopting modern observability solutions at scale.
The Senior Solutions Engineer will partner with sales teams and customers to demonstrate technical value, solve complex challenges, and accelerate successful adoption.
You will act as a bridge between customer needs, product capabilities, and engineering teams, helping shape the future of innovative technology solutions.
This position combines technical expertise, customer engagement, and strategic problem-solving within a remote-first global environment.
You will lead technical evaluations, deliver impactful demonstrations, and help organizations improve application reliability and performance.
The ideal candidate is a collaborative technology professional who enjoys learning, sharing knowledge, and solving real-world customer problems.
This is an opportunity to make a significant impact within a fast-growing organization built around open technology, innovation, and community-driven values.
Accountabilities:
- Partner with sales teams to communicate product value, technical capabilities, and strategic solutions to prospective and existing customers.
- Own technical customer engagements, supporting opportunity qualification, evaluations, demonstrations, and successful deal execution.
- Deliver product presentations, technical workshops, hands-on enablement sessions, and customized demonstrations based on customer needs.
- Build strong relationships with customers by understanding their technical challenges, business goals, and operational requirements.
- Provide technical guidance throughout the customer journey, helping organizations maximize platform adoption and business value.
- Act as a feedback channel between customers and internal product and engineering teams, sharing insights on customer needs and market trends.
- Drive technical discussions around customer problems and recommend effective solution approaches.
- Collaborate with internal teams to improve documentation, knowledge resources, training materials, blog content, videos, and enablement resources.
- Stay current on competitive solutions, industry trends, and emerging technologies to support strategic customer conversations.
- Contribute to a collaborative environment by sharing technical knowledge and helping improve team practices.
- 5+ years of experience in technical pre-sales, solutions engineering, sales engineering, or similar customer-facing technical roles.
- Experience working with open-source technologies, observability platforms, monitoring solutions, cloud technologies, or related technical ecosystems is strongly preferred.
- Strong ability to explain complex technical concepts to both technical and business audiences.
- Experience delivering product demonstrations, technical presentations, workshops, and proof-of-concept engagements.
- Strong problem-solving mindset with the ability to understand customer challenges and design creative solutions.
- Technical background with experience in engineering, software development, infrastructure, cloud platforms, or related fields.
- Ability to collaborate effectively with remote, international teams across different functions.
- Excellent written and verbal communication skills with strong presentation abilities.
- Self-motivated, proactive, and comfortable working independently in a fast-moving environment.
- Ability to manage varied responsibilities while demonstrating sound judgment and ownership.
- Interest in continuously learning new technologies and expanding technical expertise.
- Ideally located in the East Coast region of the United States, particularly near major technology hubs.
- Competitive on-target earnings compensation range of $204,000–$254,000 USD depending on experience, skills, and location.
- Restricted Stock Units (RSUs), providing employees with ownership participation.
- Fully remote work environment with the flexibility to work from anywhere in the United States.
- Opportunity to work within a global, remote-first organization with team members across multiple countries.
- Comprehensive career growth opportunities and professional development support.
- Collaborative culture built around transparency, autonomy, and trust.
- Opportunity to contribute to open-source technology and innovative solutions used by millions of users.
- Flexible annual leave policy with dedicated company shutdown days.
- Supportive environment with approachable leadership and empowered teams.
- In-person onboarding experience designed to help new employees succeed from day one.
- Chance to work on meaningful technical challenges within a rapidly scaling organization.
The Senior Solutions Engineer will serve as a customer-facing technical expert, supporting enterprise sales efforts and helping customers understand the value of advanced observability solutions. This role requires strong technical communication skills, customer empathy, and the ability to translate complex challenges into practical solutions.
Requirements:
The ideal candidate is a technically skilled solutions professional with experience in pre-sales, customer-facing engineering, and enterprise technology environments. You should be comfortable working with complex technical concepts, communicating with diverse audiences, and supporting customers through strategic technology decisions.