Customer Success Manager (Legal AI Solutions)
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager (Legal AI Solutions) based in the United States.
This role offers the opportunity to help legal professionals unlock the full potential of innovative AI-powered solutions through strategic customer partnerships.
You will manage a portfolio of customers, guiding them through adoption, workflow transformation, and long-term success.
The position combines customer strategy, relationship management, change enablement, and technology consulting within a rapidly evolving legal technology landscape.
You will act as a trusted advisor to executives and legal teams, helping them achieve measurable business outcomes through AI-driven solutions.
Working cross-functionally with Sales, Product, Marketing, and Support teams, you will influence product evolution while delivering exceptional customer experiences.
This is an ideal opportunity for a customer-focused professional passionate about technology, innovation, and transforming the way legal work is performed.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager (Legal AI Solutions) based in the United States.
This role offers the opportunity to help legal professionals unlock the full potential of innovative AI-powered solutions through strategic customer partnerships.
You will manage a portfolio of customers, guiding them through adoption, workflow transformation, and long-term success.
The position combines customer strategy, relationship management, change enablement, and technology consulting within a rapidly evolving legal technology landscape.
You will act as a trusted advisor to executives and legal teams, helping them achieve measurable business outcomes through AI-driven solutions.
Working cross-functionally with Sales, Product, Marketing, and Support teams, you will influence product evolution while delivering exceptional customer experiences.
This is an ideal opportunity for a customer-focused professional passionate about technology, innovation, and transforming the way legal work is performed.
Accountabilities:
- Build and maintain strategic relationships with customers, serving as a trusted advisor who understands their goals, challenges, and desired business outcomes.
- Manage a portfolio of customers by proactively monitoring adoption, engagement, customer health, and opportunities for increased value.
- Develop and execute customer success plans that align solutions with customer objectives and measurable outcomes.
- Partner with customers to identify business challenges and design tailored AI-powered workflows that improve legal processes and productivity.
- Support organizational change initiatives by helping customers build executive sponsorship, identify internal champions, and encourage successful adoption across legal teams.
- Drive customer engagement through training coordination, adoption strategies, and proactive guidance throughout the customer lifecycle.
- Lead executive business reviews by presenting value delivered, sharing insights, and creating strategic roadmaps for continued success.
- Identify opportunities to improve retention, increase satisfaction, and support account growth through proactive customer engagement.
- Represent customer needs internally by sharing feedback and collaborating with Product, Engineering, Sales, and Support teams to influence future enhancements.
- Travel periodically to support customer relationships and business needs.
- 5+ years of experience in Customer Success, consulting, account management, or a related customer-facing role, ideally within legal technology, SaaS, or enterprise software environments.
- Formal legal education (such as a JD) or substantial experience working with legal professionals, attorneys, or legal technology solutions.
- Strong understanding of customer success principles, including adoption strategy, retention, expansion, and value realization.
- Ability to build trusted relationships with senior executives and serve as a strategic advisor throughout the customer journey.
- Excellent communication and interpersonal skills, with the ability to translate complex technology concepts into clear business outcomes.
- Customer-focused mindset with strong problem-solving abilities and a proactive approach to identifying and resolving challenges.
- Experience collaborating cross-functionally with Sales, Product, Marketing, and Support teams to achieve shared objectives.
- Curiosity and enthusiasm for AI, emerging technologies, and the evolution of legal technology.
- Strong organizational skills with the ability to manage multiple customer relationships and priorities effectively.
- Ability and willingness to travel approximately once per month.
- Competitive total compensation range of $93,100 – $172,900 USD, including base pay and target incentive opportunities depending on location, skills, and experience.
- Flexible remote work environment with the ability to work from anywhere for designated periods each year.
- Comprehensive healthcare benefits, including medical, dental, vision, disability, and life insurance programs.
- Competitive retirement savings plan with company matching.
- Generous paid time off, paid holidays, and company-wide mental health days.
- Parental leave and additional family support benefits.
- Tuition reimbursement and opportunities for continuous learning and professional development.
- Access to wellness programs, mental health resources, fitness support, and employee assistance programs.
- Flexible work policies designed to support personal and professional balance.
- Opportunities to contribute to meaningful technology initiatives that help transform professional services and improve access to trusted information.
- Inclusive workplace culture focused on collaboration, innovation, and employee growth.