This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Portfolio Lead, Client Engagement (Med Comms) based in Canada.
This is an exceptional opportunity for an experienced client services leader to oversee a high-value portfolio of medical communications programs within the life sciences industry. You will drive strategic client partnerships, portfolio performance, and operational excellence while collaborating closely with scientific and cross-functional leaders. The role combines executive-level relationship management, financial oversight, and team leadership to deliver impactful Medical Affairs and publications initiatives. You will play a critical role in shaping long-term client success, identifying growth opportunities, and ensuring consistent delivery across multiple accounts. Working in a collaborative, fast-paced environment, you will have the autonomy to influence portfolio strategy while mentoring high-performing teams and contributing to business growth.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Portfolio Lead, Client Engagement (Med Comms) based in Canada.
This is an exceptional opportunity for an experienced client services leader to oversee a high-value portfolio of medical communications programs within the life sciences industry. You will drive strategic client partnerships, portfolio performance, and operational excellence while collaborating closely with scientific and cross-functional leaders. The role combines executive-level relationship management, financial oversight, and team leadership to deliver impactful Medical Affairs and publications initiatives. You will play a critical role in shaping long-term client success, identifying growth opportunities, and ensuring consistent delivery across multiple accounts. Working in a collaborative, fast-paced environment, you will have the autonomy to influence portfolio strategy while mentoring high-performing teams and contributing to business growth.
Accountabilities:
- Lead a multi-account client portfolio with responsibility for overall client satisfaction, operational performance, financial results, and delivery excellence.
- Establish consistent portfolio-wide processes and best practices that promote predictable execution and an exceptional client experience.
- Partner closely with scientific leadership to align client strategies, resource planning, delivery priorities, and portfolio objectives.
- Collaborate with project management, scientific, creative, finance, and operational teams to ensure effective coordination across accounts.
- Monitor portfolio health by communicating key performance metrics, risks, opportunities, and strategic recommendations to executive leadership.
- Lead portfolio-level account planning, forecasting, and performance reviews while identifying opportunities for organic account growth.
- Build and maintain trusted relationships with senior client stakeholders, serving as a strategic advisor throughout the engagement lifecycle.
- Participate in executive client meetings, business reviews, and issue resolution, proactively managing escalations and protecting long-term partnerships.
- Oversee portfolio forecasting, revenue delivery, and financial performance while partnering with finance teams to optimize profitability and operational efficiency.
- Coach, mentor, and support Client Engagement leaders by promoting collaboration, resource optimization, professional development, and high-performance team culture.
- Support selected business development initiatives, account expansions, and strategic growth opportunities as business needs evolve.
- Bachelor's degree in Communications, Marketing, Life Sciences, or a related field; an advanced degree is considered an asset.
- 10+ years of experience in client services, medical communications, healthcare communications, or a related agency environment.
- Proven experience leading complex, multi-account client portfolios and managing executive-level client relationships.
- Demonstrated financial leadership with experience in portfolio forecasting, revenue management, and commercial performance.
- Strong understanding of the life sciences, Medical Affairs, publications, and medical communications landscape.
- Experience leading, coaching, and developing senior client engagement professionals.
- Excellent executive communication, stakeholder management, and presentation skills.
- Strong strategic planning, organizational, and operational leadership capabilities.
- Ability to influence cross-functional teams within a highly matrixed organization.
- Excellent judgment, problem-solving, risk management, and decision-making skills.
- Ability to thrive in a dynamic environment while managing multiple priorities and competing business demands.
- Competitive annual salary ranging from CAD $155,000 to $180,000.
- Eligibility for performance-based bonus and incentive programs.
- Comprehensive employee benefits package.
- Fully remote opportunity based in Canada.
- Opportunity to lead a high-profile portfolio within the global life sciences and medical communications industry.
- Collaborative and innovative work environment with strong cross-functional leadership exposure.
- Career growth opportunities within a globally recognized organization.
- Meaningful work supporting scientific communication and healthcare advancement.