Sr. Customer Success Partner, Transportation Vertical (US Remote)

Skip To Job Description Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications. Sr. Customer Success Partner, Transportation Vertical (US Remote) Remote Full Time Experienced Share At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.What You'll Do: Our Sr. Customer Success Partner is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Transportation Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained.While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States.Responsibilities:Program ManagementDevelop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.Identify additional products or solutions FA can provide.Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions.Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.)Will be working with in the Transportation industry a plus (Driver Qualification knowledge a plus) Excellent organizational, analytical, problem-analysis, and problem-solving skills. Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors.Prepare and deliver quarterly and annual client business reviews.Document and manage all action/project plans for assigned client base.Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues.Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.Constantly seek, share, and implement best practices.Establish and maintain excellent customer relationships at all levels to provide superior...