Overview
Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.
Responsibilities
Manages and maintains patient and non-patient medical records system
Schedules patient appointments and provides patient reminder calls to verify appointments
Performs data entry to accurately track patient charges related to supply and equipment
Prepares necessary equipment and supply reports as requested by various departments
Provides exceptional customer service to all patients and hospital personnel
Performs various general office duties such as filing and retrieving medical records, answering phones, data entry, etc.
Qualifications
Education: High School/GED
Preferred Education: Completion of Medical terminology course
Necessary Skills: Must demonstrate effective verbal and written communication skills. Ability to handle stressful situation in a professional and courteous manner.
Required Experience 1- 2 years of customer service experience