• Accurately completes patient registrations in an efficient, professional, and customer-oriented manner.
• Records patient demographic information into scheduling system and ensures times, procedures, and surgeons names are complete and accurate.
• Gathers and reviews all relevant data, including fee quote sheets and documents, to ensure correct reimbursement is obtained for department’s services.
• Coordinates daily OR schedule as directed by service administrator/manager.
• Meet with patients to discuss timeline of pre-op/post-op and surgery, what to expect, and how to prepare (e.g. - hold blood thinners, arrange rides, etc)
• Post cases to the OR with all necessary equipment and special instruments/instructions specific to surgeon.
• Create prep for case and place orders for all pre-op and post-op appointments.
• Quality assurance: check cases, adjust lineups for surgeons OR days (send to OR), check for E-consents and preop surgical orders
• Responds to phone calls from patients, physicians, medical staff and peers and determines the urgency of the situation and then suggests appropriate referrals, based on workflow.
• Observes policy & procedures to protect patients’ privacy & rights as a patient in compliance with HIPAA & all relevant laws, regulations, & standards.
• Uses good judgment & initiative, communicates effectively, & adapts to variations in workloads, assignments, & inter-personal situations as needed.
• Formulates and maintains effective working relationships with peers and management and functions as an effective team member.
• Also responsible for projects and assignments as assigned by the Operations Administrator or Manager.
EDUCATION: Associate degree, Bachelor’s degree preferred
EXPERIENCE: (2) years of surgery scheduling experience
Multitasking and great attention to detail are a must in this role.
COMPETENCY: Demonstrates knowledge of surgery scheduling. Demonstrates knowledge of and proficiency in preparation of scheduling of various surgeries.
JOB KNOWLEDGE: Detailed knowledge of the subspecialties; ability to function at a skilled level.
ADDITIONAL CONSIDERATIONS: Ability to work well with patients, surgeons, and colleagues; pleasant behavior; stands/walks on job.