205034.Lead Data Center Support Services Technician.OP5

Skip to main content. sitemap Profile Sign Out View More Jobs 205034.Lead Data Center Support Services Technician.OP5 Phoenix, AZ, United States Job Identification 340107 Job Category Services and Support Posting Date 07/16/2026, 04:34 PM Role Individual Contributor Job Type Regular Employee Does this position require a security clearance? No Years 3 to 5+ years Job Description Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization. Responsibilities Key Responsibilities Datacenter Services Operations–Break/Fix and Hardware Maintenance: • Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads • Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives Datacenter Services Operations–Network Configuration, Installation, and Augmentation: • Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity • Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems Technical Support and Trouble Shooting: • Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs • Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed Safety and Compliance–Safety, Security, Compliance, and Documentation: • Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls • Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations Continuous Improvement: • Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet • Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity Collaboration, Vendor Relations, and Leadership: • Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching • Influences staffing and readiness plans for on-call and peak events; models inclusive practices and cross-team collaborationCore Responsibilities Planning & Execution - Drives completion of complex and/or ambiguous  work areas in accordance with broad project requirements. Provides...