IT Program Manager

The position is in Office of Information and Technology (OIT), Department of Veterans Affairs (VA). The incumbent serves as senior Operations Manager (OM) providing oversight for Information Technology (IT) products within the Department. The primary purpose of the position is to manage the day-to-day operational support of products including operations processes, planning, design, and operations strategy. OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Major Duties: Manages the sustainment budget ensuring continual funding for all areas of product sustainment and coordinates with IT Resource Management (ITRM) and IT Service Management (ITSM) ensuring budget sustainment for out years; ensures upgrades are planned and performed; ensures hardware refreshes and handles disaster procedures by determining when to declare a disaster and invoking disaster procedures. The OM duties encompass but are not limited to: coordination of product sustainment efforts, comprehensive knowledge of the product suite and functionality, coordination of all entities involved in product sustainment, contract management for hardware, software, maintenance, etc; ensures Contracting Officer Representatives are assigned, timely approval of invoices, and service level agreements (SLA) are met. Responsible for: driving down technical debt; injecting new requirements to drive down sustainment costs; preventative work to reduce production support issues; being responsive to production support issues and being efficient at resolving them. Validate product roadmaps and assist with the creation of visualization strategies. Provides input to enterprise technical strategy and makes recommendations for new tools, technologies, and platforms to be included. Maintains Technical Architecture Standards for enterprise-wide implementation. Organizes and leads acquisition activities working with the TAC, Business Services, technical teams, and Business Owners. Incumbent serves as Certified Contracting Officer's Representative (COR) or Program Manager for a Contract. Duties include but are not limited to developing Statements of Work (SOW), understanding of contract clauses based on laws; policy, and procedures contained in Federal Acquisition Regulations (FAR), and other directives. Interfaces with product managers and stakeholders to determine whether additional enterprise requirements (e.g., security, privacy, Section 508, Enterprise Architecture [EA]. etc.) are applicable to various projects. Performs Risk Management for the assigned application(s) / product portfolio. Identify risks and execute mitigation strategies. Creates and maintains documentation on interfaces and critical device technology to include configuration standards, as-built diagrams, and historical and trending information. Work Schedule: Monday-Friday, 8:00am-4:30pm Compressed/Flexible: Not authorized Telework: Adhoc telework may be authorized at management discretion Virtual: This is not a virtual position Position Description/PD#: IT Program Manager/PD 19401A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Demands: The work may require some physical effort, such as standing, walking, bending, or sitting. The work often requires long hours to meet project deadlines and to devise corrective action and solutions to unexpected technical and/or management crises resulting in sometimes highly stressful work situations. The work requires almost constant use of a video display terminal. Working Conditions: The work area is adequately lighted, heated and ventilated. The work environment involves everyday risk or discomforts that require normal safety precautions. Designated Drug Testing Position: Not applicable This is a non-bargaining unit eligible position.