Hospital Operations Senior Manager

Job Description:

This position is accountable for all safety, quality, operational, financial, and caregiver engagement processes and outcomes and ensures the leadership / managerial needs of assigned operational areas are met for a large complex community hospital. Responsible and accountable to provide leadership, management, budgetary controls, and integration of departmental operations and will also be responsible to complete special projects as assigned by hospital president. This position is part of the Administrative Council of the Hospital and may take Administrative Call.

Scope:
Provides site leadership for 18 to 20 service lines and oversees approximately 500 caregivers, and ~$36M in expense as assigned by the Hospital President. This role reports to the Hospital President and is accountable for the financial and operational performance of assigned operational areas, including oversight of operating and capital budgets, caregiver engagement, and safety/quality outcomes.

Essential Functions

• Provides operational leadership with commitment to Intermountain Healthcare's vision, and goals of Intermountain Healthcare.
• Successfully balances short-term and long-term objectives.
• Focuses on value-added efforts. Ensures the assigned departments are following the quality programs of the hospital to ensure ongoing monitoring for quality of patient care.
• Ensures required quality control programs are set up in the departments.
• Ensures the departments are meeting the Joint Commission standards, state rules and regulations, and federal guidelines.
• Provides oversight for operational and capital budgets.
• Evaluates, facilitates and directs improvement in operations, standards of service, and attainment of available resources to obtain efficient and effective outcomes.
• Facilitates collaborative problem solving among interdepartmental disciplines.
• Achieves operating results through strategic thinking, maintains a customer focus, builds relationships, develops staff and motivates teams.
• Monitors and reports on patient experience. Inspires managers to lead departments to meet hospital patient experience expectations and patient care is extraordinary.
• Responsible for taking steps to build and enhance employee engagement of staff within this Sr. Manager’s area of accountability.
• Works effectively with other support staff and key support departments on trouble shooting and problem-solving issues.
• Partners with other leaders for emergency preparedness, facility oversight, strategic planning, best practice initiatives and benchmarking, as well as an integrated delivery system.
• Achieves improvement in identified areas of opportunity using data through continuous improvement efforts utilizing the One Intermountain Operating Model (IOM).
• Leads and advises process improvement teams from beginning to end of improvement efforts.
• Communicates improvement and associated outcomes to key stakeholders.

• Coordinates and completes special projects as assigned by the Hospital Administrator.

Minimum Qualifications

• Bachelor’s degree in business or healthcare field obtained through an accredited institution. Education is verified.
• Three years leadership experience.
• - and –
• Demonstrated excellent interpersonal and communication skills.
• - and –
• Demonstrated leadership abilities.
• - and –
• Demonstrated organizational skills.
• Demonstrated success with operational outcomes and physician relationships

Preferred Qualifications

• Master’s degree in business or healthcare related field obtained through an accredited institution.
• Intermountain Operating Model training and evidence of use in practice
• - and –
• Experience with Intermountain Healthcare's Physician Contracting

Physical Requirements

• Interact with others by effectively communicating, both orally and in writing.
• - and –
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• - and –
• See and read computer monitors and documents.
• - and –
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

With this position, you are eligible to participate in the Annual Pay for Performance (AP4P) Plan. This plan enables Intermountain Health to provide leaders with an additional performance compensation opportunity. The AP4P award opportunities are calculated as a percentage of your base salary. Awards are paid out based on attainment of selected Board-approved goals.

Location:

Intermountain Health Logan Regional Hospital

Work City:

Logan

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$59.50 - $91.84

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.