This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Developer based in Canada.
This role offers the opportunity to design, develop, and optimize innovative ServiceNow solutions within a technology-driven environment.
You will play a key role in building scalable platform capabilities, automating workflows, and integrating AI-powered features to improve business operations.
The position combines technical development expertise with problem-solving and stakeholder collaboration across the organization.
You will contribute to modernizing service delivery through automation, intelligent solutions, and enterprise system integrations.
Working across the full development lifecycle, you will help transform business requirements into secure, reliable, and high-performing solutions.
This is an ideal opportunity for a ServiceNow professional passionate about AI, automation, and continuous improvement.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Developer based in Canada.
This role offers the opportunity to design, develop, and optimize innovative ServiceNow solutions within a technology-driven environment.
You will play a key role in building scalable platform capabilities, automating workflows, and integrating AI-powered features to improve business operations.
The position combines technical development expertise with problem-solving and stakeholder collaboration across the organization.
You will contribute to modernizing service delivery through automation, intelligent solutions, and enterprise system integrations.
Working across the full development lifecycle, you will help transform business requirements into secure, reliable, and high-performing solutions.
This is an ideal opportunity for a ServiceNow professional passionate about AI, automation, and continuous improvement.
Accountabilities:
- Design, develop, document, test, deploy, maintain, and support ServiceNow solutions, enhancements, and platform changes based on business requirements.
- Configure and customize the ServiceNow platform through scripting, workflows, integrations, automation, and other development activities.
- Implement AI-enabled ServiceNow capabilities, including intelligent automation, virtual assistants, predictive solutions, AI search, and generative AI features.
- Identify opportunities to leverage AI and automation to improve service delivery, enhance user experiences, and increase operational efficiency.
- Integrate ServiceNow solutions with enterprise applications, data sources, and third-party systems using APIs and integration frameworks.
- Support all stages of the software development lifecycle, including design, development, testing, deployment, maintenance, and optimization.
- Collaborate with business stakeholders to gather requirements and translate business needs into technical specifications.
- Participate in process improvement workshops and provide technical recommendations regarding platform capabilities and AI solutions.
- Develop technical documentation, including architecture decisions, implementation details, risks, issues, and enhancement records.
- Troubleshoot and resolve technical issues related to ServiceNow functionality, integrations, workflows, automation, and AI implementations.
- Partner with operational teams to ensure smooth transitions from development into production support.
- Ensure all solutions align with security, privacy, governance, and compliance standards.
- Communicate effectively with project teams, stakeholders, and technical partners throughout delivery initiatives.
- University degree or college diploma in computer science, information technology, business, public administration, statistics, or a related field.
- Minimum of three years of experience developing and implementing ServiceNow solutions.
- Hands-on experience with ServiceNow modules such as ITSM, ITOM, ITBM/SPM, SAM Pro, HRSD, and SecOps.
- Experience implementing, configuring, or supporting AI and automation capabilities within ServiceNow, including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, or similar technologies.
- Strong knowledge of ServiceNow workflows, scripting, APIs, integrations, and enterprise application development.
- Understanding of generative AI, machine learning, natural language processing (NLP), prompt engineering, and AI governance principles.
- Ability to analyze data and technical information to support problem-solving and system design decisions.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Experience collaborating with diverse stakeholders and leading technical discussions.
- Ability to identify, design, and implement automation and AI solutions that improve business processes.
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- 12-month contract opportunity with exposure to enterprise-scale technology initiatives.
- Opportunity to work on innovative ServiceNow and AI-driven solutions.
- Experience contributing to automation, digital transformation, and operational improvement projects.
- Collaborative environment with cross-functional teams and technical stakeholders.
- Opportunity to expand expertise in emerging AI technologies and enterprise platforms.
- Flexible remote work environment within Canada.
As a ServiceNow Developer, you will be responsible for designing, implementing, and supporting ServiceNow solutions while driving automation and AI adoption across business processes.
Requirements:
The ideal candidate is a skilled ServiceNow developer with strong experience in platform configuration, automation, integrations, and emerging AI technologies.