Client Operations Co-ordinator

Client Operations Coordinator

TMS Global are a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. 

About the role

TMS Global are seeking a Client Operations Coordinator to work within the Shared Services Centre on a fixed term contract for 12 months initially, you will be responsible for supporting internal Customer Service teams and stakeholders by managing operational tasks across the full lifecycle. The role is Hybrid with 2 - 3 days a week in the office.

You will have responsibility for end-to-end job management, invoicing processes, and query resolution for internal teams and suppliers.

Some of your responsibilities will include:

• Handling the complete invoicing cycle including creation, validation, submission, and reconciliation.
• Support the financial, operational, commercial and management team to ensure compliance with operational and administrative development of the account.
• Analysis of power BI dashboards to ensure the fluidity of internal processes aligned with compliance department requirements by checking daily reports to maintain clean data.
• Ensures systems data is kept up to date, providing support in the compilation and correction of errors in data for internal and external Management Information.
• Checking that mandatory documentation has been created by support teams and is in the correct place, completed and properly recorded.

About you

To be successful in the role, the following skills are essential:

• Fluency in English both spoken and written, together with language skills based on the local region.
• Strong data analysis exposure, together with experience in analysing customer satisfaction metrics and implementing improvements.
• Order processing and billing experience, managing end to end processes.
• Previous administrative experience.
• Knowledge of the print and display industry.
• Competency in Microsoft Office Platforms, including Excel and Power BI.

As Client Operations Coordinator you will have strong coordination, attention to detail, and a collaborative approach to ensure timely and accurate service delivery.

This is a great opportunity to join a supportive global team and make a real impact on how we deliver to our clients, so don’t delay and apply now to join the world of TMS. 

“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.  

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”