Operations Manager with Italian (Relocation Support to Poland)

Job Title:

Operations Manager with Italian (Relocation Support to Poland)

Job Description

Join our dynamic team as an Operations Manager with Italian and lead the charge in delivering excellence across multiple European markets 🌍! If you're a strategic thinker with a passion for project management and leadership, this role is your opportunity to shine.

🌟 Why You’ll Love This Role:

• Impactful Leadership: Coach and inspire a team of dedicated Team Leaders to exceed client expectations and achieve outstanding results.
• European Adventure: Manage and optimize operations across vibrant destinations including Poland, Austria, Germany, Switzerland, Czech Republic, Slovakia, Croatia, Romania, Hungary, Slovenia, and more to come.
• Innovative Projects: Drive efficiency and growth through meticulous project management, from data analysis to revenue forecasting.

🔑 Key Responsibilities:

• Client Excellence: Analyze Service Level Agreements and implement strategic plans to enhance client satisfaction.
• Financial Mastery: Boost revenue through effective management of billable/non-billable hours, forecasting, and budgeting.
• Team Empowerment: Select, train, and mentor staff, fostering a high-performance culture aligned with company values.
• Operational Management: Oversee attendance, client scorecards, and performance metrics, ensuring seamless operations.
• Relationship Building: Cultivate strong partnerships with client stakeholders and lead business reviews.
• Continuous Improvement: Collaborate with cross-functional teams to drive innovation and implement best practices.

👤 Candidate Profile:

• Experience: Proven experience in call center operations, preferably in international settings.
• Adaptability: Flexible schedule and ability to work from our vibrant Katowice office.
• Leadership: Skilled in coaching, developing action plans, and providing impactful feedback.
• Analytical Thinking: Strong ability to analyze processes, prioritize tasks, and drive results under pressure.
• Communication: Exceptional verbal and written skills, with a knack for engaging presentations.
• Mentorship: Passionate about guiding and developing team members.
• Language Proficiency: Italian C1/C2 and English B2/C1
• Availability: Availability to work from our office in Katowice.

💰️ What We Offer

• Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
• Access to e-learning platforms.
• Employee Assistance Program (psychological, managerial, legal, and financial counselling).
• Free language classes.
• Interesting events, contests, lotteries, and much more.
• Stable full-time employment based on an employment contract.
• Relocation support is available for candidates moving to Katowice (Poland) for this position.

✨ Join us and lead the way to operational excellence in Europe!

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English, Italian (Required)

Time Type:

Full time