Implementation Project Manager

Implementation Project ManagerNote to Candidates:We meticulously craft our job descriptions to clearly define the skills necessary for success and the expected performance level of the role, resulting in detailed content. Our goal is to ensure the description accurately reflects the job you will perform. We value your input and look forward to hearing what you think about the format in the interview process.This is a hybrid role (three days per week at our HQ in Chicago, IL) and will report to the Manager, Implementation.Who We AreCrafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!The RoleCrafty is seeking an experienced Implementation Project Manager to become an instrumental player within our Implementation team. The Implementation Project Manager plays a critical role in leading the smooth deployment of products, services, and systems within Crafty for our new clients, acting as the bridge between the company and the client. They are responsible for driving alignment within business objectives and driving user adoption of our products and resources. The role requires a mix of project management, product knowledge, client interaction, and problem-solving skills.Required AttributesProject Management: Drives projects from initiation to completion by managing scope, timelines, and deliverables while ensuring alignment with client and organizational objectives.Client Engagement & Onboarding: Act as the main point of contact for clients during implementation. Understand client requirements and tailor solutions accordingly.Provide training and support to ensure user adoption.Effective Communication: Communicates clearly and persuasively across various channels, ensuring mutual understanding while fostering transparency and collaboration with clients and teamsCross-Functional Collaboration: Works closely with diverse teams, including Sales, Client Success, and Client Operations, to ensure alignment, clear communication, and the seamless execution of implementation goalsProcess Creation and Improvement: Develops and refines processes to enhance operational efficiency, ensuring scalability, consistency, and continuous improvement across all implementation activities.Product Knowledge: Understanding of the product(s) being implemented, including all features, capabilities, and limitationsAdaptable: Demonstrates flexibility in dynamic environments, adjusting strategies and approaches to meet evolving client needs and organizational prioritiesIdeal Experience3-6 years of experience in Implementation, Project Management, or related role, preferably in Hospitality, SaaS, or Construction/DesignExperience in client facing roles, managing end to end implementations of software, systems, or services with a proven track record of managing multiple projects at onceAbility to work with cross functional teams, managing timelines, risk mitigation plans, and multiple stakeholdersPMP or comparable certification preferredDon’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and...