Customer Success Director – Core Banking Cloud Transformation

Oracle is a global leader in financial services software and is deeply committed to supporting the transformation of the financial services industry. Oracle brings together a broad application and technology ecosystem to help financial institutions modernize with confidence.

Oracle has established a Customer Success organization focused on enabling successful cloud implementation, adoption, and renewal outcomes worldwide. In this role, you will work with Tier 1 and systemically important financial institutions.

The Customer Success team focuses on:

• Enabling strong cloud execution: Partnering with Sales and supporting field enablement to help deliver successful cloud outcomes.
• Delivering on the promise: Owning the post-sales relationship, driving adoption and value realization, and strengthening partnership alignment to support renewals and expansion. You will act as a strategic advisor to help clients maximize the value of their investment.
• Being the Voice of the Customer: Advocating for customer needs and ensuring emerging requirements are communicated to Product Management and internal stakeholders.

 

What you’ll do

You will work with a lighthouse customer to develop and strengthen the enterprise partnership and drive high-quality lifecycle outcomes by:

• Leading executive alignment around long-term business value and strategic roadmap evolution 
• Driving post-implementation adoption optimization and measurable ROI realization over time 
• Supporting renewal readiness and identifying responsible expansion opportunities 
• Acting as a structured Voice of the Customer into Product and internal stakeholders
• Serving as a trusted advisor on use cases, product capabilities, and best practices
• Creating customer-facing deliverables (e.g., presentations, process recommendations, strategic updates) for audiences ranging from executives to end users
• Representing Oracle as a domain and product resource in customer engagements and internal communities
• Building strong, durable relationships that drive customer satisfaction, retention, and growth
• Partnering internally to identify expansion opportunities and support “non-event” renewals
• Contributing to the evolution of Customer Success methodology and practices
• Mentoring newer CSMs on a voluntary basis

 

What you’ll bring (success profile)

To be successful in this role, you will demonstrate:

• Banking finance domain experience: Deep understanding of core banking transformation (e.g., accounts, digital, lending). 
• Technology and delivery fluency: While not hands-on, you are comfortable with cloud concepts, enterprise service delivery, and project/program execution. You will be expected to certify on Oracle Cloud Infrastructure (OCI) and leverage Oracle networks to drive timely resolution and best-practice adoption.
• Executive-level customer presence: Strong written and verbal communication skills, ability to manage expectations and escalations, and experience engaging senior stakeholders, including C-level executives.
• Commercial acumen: Comfort working within contractual constructs, aligning outcomes to commercial terms, identifying expansion opportunities, and clearly articulating business value.
• Drive and resilience: Change in large institutions takes persistence; you can influence, advocate, and sustain progress over time.

 

Preferred Qualifications

• Essential: Experience with core banking transformation
• Typically 12–15 years of professional experience
• Experience in a consulting role
• Background in one or more of: engineering, sales engineering, consulting, business analysis, solution architecture; SaaS experience preferred
• Understanding of enterprise technical architectures and operating environments
• Demonstrated ability to build relationships across executive, legal, technical, finance, support, sales, and marketing stakeholders
• Project/program management experience leading cross-functional technical and business teams to resolve issues and deliver outcomes
• Ability to develop and present business cases to internal and customer audiences
• Strong organisational, time management, and communication skills
• Practical, hands-on mindset; willing to support where needed
• Team-oriented approach and commitment to continuous improvement

 

Additional context

This is a new, high-visibility position aligned to business growth and focused on Oracle’s most strategic clients in a fast-growing area. The work is non-routine and complex, and the role is well-suited to individuals who enjoy solving problems and driving outcomes across stakeholders.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $50.48 to $100.72 per hour; from: $105,000 to $209,500 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC5