Senior Account Manager - Microsoft Advertising Dublin based

Senior Account Manager - Microsoft Advertising Dublin based | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsSenior Account Manager - Microsoft Advertising Dublin basedIreland, Dublin, DublinApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200044393Date postedJul 21, 2026Work site4 days / week in-officeTravelLess than 25%ProfessionCustomer SuccessDisciplineAdvertising Client SuccessRole typeIndividual ContributorEmployment typeFull-TimeOverviewMicrosoft Advertising empowers the largest advertisers around the world to reach their maximum potential through digital advertising solutions on the Microsoft Advertising platform. If you are passionate about online advertising, have a growth mindset and love building great relationships with customers then you will feel right at home in our team.As a Senior Account Manager you will manage your own portfolio of advertisers, driving both revenue and client satisfaction by ensuring our Microsoft Advertising offering is valued and understood, linking customers’ needs and objectives to our solutions, and building personable and trusting relationships that increase customer satisfaction. The Account Manager is a core member of the account team focused on driving data-driven optimizations aligned with client needs, executing campaigns, and driving solid coordination of internal resources for excellence in execution of core tasks, account transitions, and client account health.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.ResponsibilitiesAs an expert in client accounts, you’ll ensure account health by proactively monitoring all activities, while seeking feedback to grow more of their business and creating long-term strategies to improve the client experience. You’ll also establish the business value of Microsoft’s advertising solutions by proactively developing solid, comprehensive understanding of clients' marketing needs and delivering advertising solutions into overall marketing strategyYou will leverage relationships with key client contacts and seek both formal and informal feedback to acquire, retain, and grow more of their business. You will identify and understand the drivers of satisfaction, help create long-term strategies to maintain client satisfaction, anticipate issues and risks, identify drivers of dissatisfaction, determine the root cause of problems, and remove blockers. You’ll establish recovery action plans to improve the client's overall experience.To tailor your sales approach, you will adopt Microsoft sales strategies as you proactively leverage Unified Client Management (CRM) tools to increase performance, satisfaction, and upsell opportunities. You’ll also generate business and upsells by developing value-proposition presentations and specialized business plans for clients.You will proactively develop a comprehensive understanding of clients’ marketing needs and their competition to anticipate their needs and deliver new insights to them. You’ll also proactively own and elevate relationships  throughout multiple levels at the customer’s organization.You will...