Fraud Analyst (Junior)On-siteOperationsFull timeCOPS-FCJAPPorto, Porto District, PortugalShare this job DescriptionAs a FinCrime Fraud Analyst, you will play a crucial role in providing exceptional support to customers and ensuring their satisfaction with our cutting-edge financial services, all the while promoting a safe, secure and compliant environment for all. Joining Deblock at this moment in time is an exciting opportunity to be part of an innovative company that is making waves in the FinTech space.What the job is about This is a junior position in our first line of defenceReviewing, investigating, and making decisions on the outcome of fraud casesEscalating unusual activity to internal expertsActing in accordance with the written policies, procedures, and relevant guidelinesCooperating with other teams in providing efficient support and seeking to maintain customer satisfaction and desired outcomes with impeccable executionRequirementsPrevious experience in Customer Support or FinCrime role is valuedAbility to multitask and prioritize in a fast-paced environmentExcellent communication skills, written and verbal. Fluency in English, spoken and written. Familiarity with fintech and cryptocurrency concepts and trends is a plusAbility to work both independently and collaboratively in a team-oriented environmentComfortable working in rotational 8h shifts, 5 days a week, 24/7/365BenefitsCompetitive compensationPrivate health insurance with dentalTech gear for your job30 days of paid holidaysApply for this jobThis website uses cookies to improve user’s experience, personalise ads and analyse traffic. You can accept all cookies, decline all optional cookies, or manage your cookie settings. To learn more, view our cookies policy.Cookies settingsAccept allDecline all
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