Senior Solution Architect
We are looking for a Senior Solution Architect ( Senior Advanced Services Engineer) in a client-facing role, who will be responsible for partnering with clients to advise and deliver sophisticated solution-related service request configurations for application maintenance across multiple product lines. This person will perform scope assessment by capturing information and using application tools for configuring the system with efficiency.
As an experienced Solution Architect on the Support Services Organization aligned with the Client team, you will work in a team environment to provide functional and technical expertise/consulting to our clients. As you work with Oracle Health technologies, you will prioritize, plan, and deliver solution-specific requests and projects both independently and in a collaborative and fast-paced team environment.
You will use your troubleshooting skills to perform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
You will also use your solution expertise to bring about Oracle Health’s innovations and solution capabilities. Our Solution Architects are also responsible for creating and maintaining documentation and knowledge transfer materials across the lifecycle of a project/ investigation.
Your goal is incident resolution, application maintenance and to provide tangible and measurable value outcomes that improve care delivery.
What you will do:
- Implement and support revenue cycle custom solutions (including third party-developed solutions (HEI)) to meet client-specific needs.
- Engage directly with clients to provide tailored recommendations, deliver solutions, and resolve high-priority or critical issues.
- Lead and deliver high-quality client support for Oracle Health RCM solutions, ensuring patient care and safety remain top priorities.
- Perform complex troubleshooting using Oracle Health tools, including workflow validation and end-user shadowing.
- Collaborate with cross-functional teams (Consulting, SWx, OHH, IP) to deliver proactive and seamless client support.
- Build strong, long-term client relationships by consistently delivering value and managing expectations effectively.
- Support clients in process and system improvements by gathering requirements, performing gap analysis, and identifying ROI-driven solutions.
- Operates independently to provide quality work products to an engagement.
- Provide end-to-end service support, including both Configuration Changes (CR) and Service Requests (SR) across the PA lifecycle.
- Enhance client experience by automating manual processes, resolving long-standing issues, and delivering optimized solutions.
- Analyze system performance metrics and recommend strategies to improve system stability and operational efficiency.
- Serve as a point of contact for RCM solutions and drive internal initiatives such as Prevent, Support, and Advance.
- Apply Oracle methodologies, best practices, and organizational procedures in all engagements.
- Deliver both functional and technical solutions for moderately complex client engagements.
- Lead client meetings, discussions, and engagement activities.
Basic Qualifications:
- Bachelor’s or master's degree in information technology, Healthcare, or a related field, or equivalent practical experience.
- Minimum of 6+ years of experience in Healthcare IT, with a strong emphasis on Revenue Cycle Management (RCM) modules.
- Strong analytical and problem-solving capabilities.
- Excellent communication, collaboration, and interpersonal skills.
- Ability to work independently while effectively managing multiple priorities and projects.
- High attention to detail with a strong commitment to quality and accuracy.
Preferred Qualifications:
- Hands-on experience with Oracle Health Patient Accounting modules, including Claim Submission/Resubmission, Remittance Advice (RA) Posting, GL Alias, Financial Reporting, Denial Management, and Charge Services.
- Strong technical troubleshooting skills, including the ability to analyze server logs and resolve critical issues.
- Experience with 835 (Payment Posting) and 837 (Claim Submission) interfaces and related workflows.
- Experience in a Support or Application Managed Services environment.
- Proficiency in writing and optimizing ad-hoc CCL (Cerner Command Language) queries.
- Experience designing, building, and optimizing RCM solutions tailored to client-specific requirements.
- At least 2+ years of software implementation experience.
- Minimum of 4+ years of experience in Patient Accounting and Charge Services functionalities such as Billing, Account Management, Coding, Financial Reporting, Charge Capturing, and Cash Posting.
Expectations:
- 100% onsite at client facility.
- Be flexible to work additional or irregular hours as required, in accordance with local regulations.
- Perform other responsibilities as assigned.
Education and/or Experience:
8 years of experience in designing, implementing, or supporting IT solutions or operations or related experience
OR
Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field AND 4 years of experience in designing, implementing, or supporting IT solutions or operations or related experience
OR
Master's Degree in Information Technology, Computer Science, Engineering, or related field AND 2 years of experience in designing, implementing, or supporting IT solutions or operations or related experience.
Job Skills:
Same skills as prior level plus;
Presentation Skills: Demonstrated ability to create and deliver engaging presentations suited to various audiences.
Detail Orientation: Demonstrated precision and accuracy in completing tasks, identifying errors, and ensuring high-quality outputs.
Technical Leadership: Demonstrated ability to provide technical leadership and mentoring on projects.
Customer Service: Demonstrated ability to deliver high-quality customer service, resolving issues with professionalism.
Consultancy: Demonstrated ability to provide consultative recommendations for client business or technical solutions.
Client Relationship Management: Demonstrated ability to develop trusted client relationships and deliver high satisfaction.
Stakeholder Management: Demonstrated ability to identify, engage, and manage stakeholder expectations and interests effectively.
Preferred Job Qualifications
Education and/or Experience:
8 years of experience in designing, implementing, or supporting IT solutions or operations or related experience
OR
Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field AND 4 years of experience in designing, implementing, or supporting IT solutions or operations or related experience
OR
Master's Degree in Information Technology, Computer Science, Engineering, or related field AND 2 years of experience in designing, implementing, or supporting IT solutions or operations or related experience.
IT Certification:
IT Technical Certification, Oracle Product Certifications)