Director, HR Operations

Position: Director, HR Operations  Monogram Health is seeking a Director of HR Operations to lead and integrate the core operational functions of the Human Resources department. This senior people manager role is responsible for overseeing payroll operations, HRIS administration, applicant tracking system (ATS) implementation, HR Coordinator team management, and the adoption of AI-enabled HR tools and self-service capabilities. Reporting directly to the Head of Human Resources, the Director will serve as a key partner to Finance and will ensure HR operations are scalable, compliant, and technology-forward in support of Monogram’s rapid growth. Responsibilities Lead end-to-end, multi-state payroll operations, ensuring accurate and compliant processing of timekeeping, tax withholdings, garnishments, and deductions while driving standardization and scalability across a growing workforce. Manage, coach, and develop payroll team members, fostering a high-performing, accountable, and continuously improving function. Ensure accurate, timely quarterly and annual agency filings; manage all tax remittances and statutory reporting obligations. Maintain Federal, State, and Local account IDs and tax rates in UKG in coordination with the HCM partner. Serve as the primary lead for all payroll-related audits (workers’ compensation, financial, and regulatory), ensuring audit readiness, strong internal controls, and timely documentation. Develop and maintain payroll policies, procedures, and controls aligned with applicable labor laws and company policy. Monitor open cases with the HCM partner through resolution; maintain current system and training documentation. Stay current on payroll, wage, and hour regulations at federal, state, and local levels and communicate material changes to leadership and impacted stakeholders. Partner closely with Accounting and Finance to support payroll funding, bank interfaces, general ledger mapping, journal entries, and financial reporting accuracy. Provide payroll performance reporting, trend analysis, and risk identification to senior leadership and Finance, offering strategic insights to support operational and financial decision-making. Collaborate cross-functionally with HR, Finance, and Operations on workforce planning, compensation modeling, and business initiatives requiring payroll or HRIS data. Own HRIS administration including system configuration, data integrity, user access management, and integration with downstream systems. Lead or co-lead the evaluation, implementation, and change management for a new Applicant Tracking System (ATS), partnering with Talent Acquisition, IT, and vendor stakeholders to ensure an on-time, on-budget deployment. Establish HRIS governance standards including data definitions, audit procedures, and system documentation to ensure a single source of truth for employee data. Drive continuous process improvement by testing, deploying, and measuring enhancements across payroll and HRIS workflows. Maintain accurate employee data across new hires, terminations, and transfers in coordination with HR Business Partners and Talent Acquisition. Champion the adoption of AI-powered HR tools, including self-service chatbots, automated HR inquiry routing, and intelligent document generation, to reduce administrative burden and improve the employee experience. Evaluate and implement AI-assisted capabilities within UKG and adjacent platforms (e.g., payroll anomaly detection, scheduling optimization, benefits enrollment automation). Partner with IT and vendors to assess, pilot, and scale conversational AI and self-service features that enable employees and managers to resolve HR questions without direct HR intervention. Establish metrics to evaluate adoption, deflection rates, and satisfaction for self-service and AI-enabled HR tools; iterate based on results. Directly manage a team of HR Coordinators, providing coaching, development, workload prioritization, and performance...