Network Lead / Telecom Infrastructure Coordinator

Job Description:

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the team/ Offering

Our IT Outsourcing delivery teams support mission-critical infrastructure services for enterprise clients, helping ensure reliable, optimized, and secure operations across complex technology environments. This role supports network and telecommunications services, serving as a technical focal point for incident coordination, vendor management, service improvement, change implementation, and infrastructure operations across network, wireless, firewall, data center, and VoIP environments.

About the Role

Essential Job Functions:

As a Network Lead / Telecom Infrastructure Coordinator, you will be responsible for leading the network team in the management of telecommunications incidents and service requests, acting as the focal point between the client and external infrastructure providers. You will serve as a technical expert in network administration and as an escalation point for critical operational incidents, helping ensure service continuity, SLA compliance, effective vendor coordination, and continuous improvement of the telecommunications infrastructure.

• Coordinate network and telecommunications incidents, including escalation, follow-up, resolution tracking, and SLA compliance with external vendors.
• Install, configure, support, and troubleshoot managed network infrastructure, including routers, switches, firewalls, wireless, access points, VoIP, and data center network components.
• Design and implement solutions to improve telecommunications infrastructure services and operational performance.
• Coordinate physical or remote access for global and local providers to support incident resolution and service validation.
• Plan and coordinate maintenance windows for incidents, changes, and telecommunications infrastructure implementations with all impacted teams.
• Validate telecommunications services with the appropriate stakeholders before authorizing incident closure.
• Request, review, interpret, and present root cause analysis reports for critical incidents to the client.
• Coordinate technical changes and projects involving network infrastructure, architecture, and design to meet business needs and internal policies.
• Support tracking of OPEX/CAPEX budget activities, service support contracts, and operational information for central telecommunications infrastructure.
• Prepare and present periodic reports on incidents, service requests, changes, projects, KPIs, capacity planning, traffic trends, recurring issues, and improvement plans.

Basic Qualifications:

• Bachelor's degree in Information Technology, Systems Engineering, Telecommunications, or a related field.
• 3 to 5 years of experience in network administration, network coordination, telecommunications operations, or a similar role.
• Experience managing technology infrastructure and IT service operations.
• Knowledge of network protocols including TCP/IP, DNS, DHCP, and VPN.
• Experience working with network equipment such as switches, routers, firewalls, wireless infrastructure, and access points.
• Knowledge of routing and switching concepts; BGP and OSPF knowledge is desirable.
• Experience with network monitoring and troubleshooting tools such as SolarWinds, Nagios, Wireshark, or similar platforms.
• Familiarity with ITIL processes, including Incident, Problem, and Change Management.
• Experience resolving network incidents and coordinating escalations with vendors.
• Advanced English proficiency.

• Cisco CCNA Routing and Switching certification is required.
• Experience with wireless technologies and firewalls is required.
• Basic knowledge of cloud networking in Azure or AWS is a plus.
• Experience supporting IT infrastructure projects using PMI, Agile, or Scrum practices is preferred.
• Strong leadership and coordination skills for technical teams.
• Effective communication with technical and non-technical stakeholders.
• Strong problem-solving and decision-making skills.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.