Analyst II, Risk Operations (Japanese speaker)

Analyst II, Risk Operations (Japanese speaker) LocationSingaporeEmployment TypeFull timeLocation TypeOn-siteDepartmentAll cost centresCompany DescriptionWe’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.Checkout.com is actively looking for a highly motivated candidate with a solid background of credit cards/ payments operations; good knowledge of scheme disputes resolution would be a plus. The successful candidate will be responsible for providing our merchants and business partners with support in handling of disputes and complaints related to our Acquiring Platform in Japan, as well as supporting the underwriters in onboarding of new merchants whilst adhering to the Japan local regulations.This is a unique opportunity to face exciting challenges and build a successful career path as we are currently taking our product to the next level of scale, innovation and sustainability. The ideal candidate must have good communication skills and be tech-savvy and customer-oriented with strong problem-solving skills and eager to join an entrepreneurial, fast-paced environment and take part in our little revolution.How you’ll make an impactDisputesAct as our front-line in the region to ensure that incoming queries and disputes are handled and solved in an effective and timely manner, escalating when required.Manage the dispute resolution process for all Japan domestic Mastercard / JCB transactions being handled manually. Also learn and master the dispute process at Checkout.com, namely its difference and mapping with the disputes received from the issuers.Serve as the first point of contact and primary contact for help desk, via email, phone and chat, to support our customers on queries related to disputes (Acquirers, Issuers, Schemes networks).You will use various tools & technologies related to resolution, administration, ticketing, communication & reporting, to provide customer support.Coordinate the information workflow between merchants and Issuing banks within the timeframes set by International Card SchemesCompletion of Dispute Forms & Questionnaires (including Arbitration) and the handling of Retrievals / Request for Copies (RFC)Maintain up to date Card Schemes' dispute resolution rules and constantly adapt and enhance the in-house dispute resolution processDocumenting ProcessesRemain available for the Dispute resolution team whenever translation is required to ensure smooth communication.Underwriting & CDD SupportSupport the APAC Underwriting team in:information gathering from CKO KK merchants,extraction of Certificate of All Historical Matters,running company(ies) and individual(s) names through JDM & CSRSII Screening,collecting and validating 3DS checklist,completing forms required for underwriting and schemes registration (e.g. JCB), andconducting onboarding screening of Anti-Social Forces for marketplaces, and related investigations and escalations (for closure) as required.Support the CDD Team in their conduct of AML periodic reviews for CKO KK merchants, including request of updated documents.Support the Global UW MCR team in handling of Merchant Change Requests (e.g....