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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Analyst, Production Support – JLL
What this job involves:
As an Analyst in Production Support at JLL, you'll be an essential part of our finance operations team, ensuring the smooth and efficient functioning of our financial systems and reporting processes. This role focuses on monitoring, troubleshooting, and resolving data and process issues to maintain optimal system performance and minimize business disruption. You'll work collaboratively with cross-functional teams to support JLL's financial technology infrastructure while developing your analytical expertise in a dynamic, fast-paced environment. This is an excellent opportunity for an emerging finance professional eager to build a strong foundation in production support and contribute to JLL's commitment to operational excellence.
What your day-to-day will look like:
Monitor financial production systems and reporting applications to identify and resolve issues proactively, ensuring minimal downtime
Respond to support tickets and incidents in a timely manner, troubleshooting data and process problems and escalating complex issues when necessary
Document incident resolutions, root cause analyses, and standard operating procedures to build a comprehensive knowledge base
Collaborate with finance, accounting, and business teams to implement fixes and deploy system updates
Perform routine data validations, reconciliations, and maintenance tasks to ensure data accuracy and system stability
Participate in on-call rotation to provide after-hours support for critical financial reporting and month-end close processes
Assist in testing and validating system changes before deployment to production environments
Required Qualifications:
Bachelor's Degree in Finance, Accounting, Business Administration, or related field, or equivalent practical experience
1-2 years of experience in financial analysis, financial systems support, or a related analytical role
Basic understanding of financial reporting systems, ticketing systems, and incident management processes
Fundamental knowledge of financial databases (SQL queries), ERP systems, and financial data troubleshooting
Strong problem-solving skills with the ability to analyze financial data issues logically and methodically
Excellent communication skills with the ability to explain financial and technical concepts to non-technical stakeholders
Preferred Qualifications:
Understanding of financial processes including month-end close, budgeting, forecasting, and financial consolidation
Knowledge of data integrity principles and financial controls
Experience working in a shared services or financial operations environment
Basic scripting or automation skills to improve process efficiency
What we offer:
Competitive compensation package with performance-based incentives
Comprehensive benefits including health, dental, and vision coverage
Professional development opportunities and career advancement pathways
Collaborative work environment with exposure to global finance operations
Flexible work arrangements supporting work-life balance
Access to JLL's learning platforms and certification programs
Opportunity to work with cutting-edge financial technology systems
Location:
On-site –Edmonton, ABIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.