Principal IT Product Manager, Post Sales

Skip to main content Saved Jobs (0) Job Alerts EN Deutsch (German) English (English) 日本語 (Japanese) Search Jobs Keywords Location Search Jobs Close Button Security Awareness! Read more to learn about how we're keeping job seekers safe. Palo Alto Networks is on a mission to keep the digital world safe, and this extends to job seekers as well. Please be mindful of a current bad actor practice of recruiters impersonating us. If you receive an email from someone who does not have a @paloaltonetworks.com email address, please do not respond or engage. Job Details Revolutionizing protection. Define what’s next in cybersecurity. Principal IT Product Manager, Post Sales Santa Clara, California, United States IT Ref ID: JR-018859 Apply Save Job Current Employees, apply here Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryPalo Alto Networks is seeking a Principal IT Product Manager with an End-to-End (E2E) process mindset to lead the strategic vision and transformation of our post-sales customer ecosystem. In this role, you will look at the customer journey through a holistic lens: from the moment a customer purchases a product, through deployment , consumption, to ongoing technical support and telemetry that drives an overall account health management.Leveraging first-principles thinking, you will break down complex, siloed operational tracks and architect AI-enabled, agentic solutions that simplify processes, eliminate friction, and accelerate value delivery. You will design systems where AI agents operate autonomously or with a human-in-the-loop, utilizing generative conversational AI to revolutionize how our customers deploy, utilize, and support their investments. This role requires a unique blend of deep data-driven empathy for the customer journey and cutting-edge technical product management expertise to directly influence both our Product and Global Customer Service (GCS) organizations.Translate business objectives into a clear and actionable Application Product Roadmap and execute a holistic product strategy spanning Salesforce, Gainsight, Clarizen , Custom-built applications, and the broader post sales ecosystem. post-salesKey ResponsibilitiesE2E Customer Journey Mapping & VisionAnalyze the comprehensive post-sales customer lifecycle, linking the initial purchase to licensing/entitlement activation, deployment hurdles, feature consumption, and support ticket creation.Bridge operational silos by mapping how a technical support case or telemetry alert triggers upstream adjustments in deployment workflows or consumption tracking contributing to...