Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Consultant within PNC's Digital Identity organization, you will be based in Birmingham, AL at 701 32nd Street. Weekly time in office is needed.

This position may not be available in all geographic areas.

Needed skills:

• Atlassian products (Confluence & Jira)
• ServiceNow
• Microsoft Office Suite
• Postman & SoapUI
• Dynatrace - dashboard monitoring

The Business Systems Analyst in PNC's Customer Identity Access Management (CIAM) org delivers business value through the delivery of agile IT projects and product management by working within a multi-stakeholder environment to gather system requirements, manage team backlogs, and guide stakeholders and developers to solutions.
A successful Business Systems Analyst will be strategically minded, logical, and socially affluent. They will have an understanding of the role, purpose, and deliverables of their stakeholders and will be able to drive efficient coordination between them in order to discover business value and technological solutions.

Core competencies & Responsibilities:
• Experience and ability to understand business intent of projects or requests and breaking them down into fine grain business scenarios or logical steps.
o MVP Identification, Dependency Sequencing & Management
o Feature Identification & Business Capability Segmentation
o Effort Scoping, Management & Negotiation
• Experience and ability to recognize technical capabilities within a business flow or business process.
o Capability Identification & Definition
• Experience and ability to write explicit and succinct system requirements and use cases.
• Ability to create system flows that capture the system to system interaction and behavior of a given capability
• Tested experience and ability in stakeholder communication and business/IT partnership coordination.
• Ability to both understand and socialize impact of changes to existing capabilities to end users.
• Understanding of software delivery and methodologies
o Agile: Scrum, Kanban, and SAFe (Agile Framework)
• Experience working between a Product Owner or Product Manager and Development staff.
• Experience working with Architecture and Design teams.
• Experience maintaining and organizing team backlogs.
• Experience in roadmap building and milestone tracking.
• Experience in release planning and delivery forecasting.
• Comfortability in leadership, delegation, negotiation, influence and persuasion.
• Comfortability in presenting and facilitating high stake communications and change.
• Comfortability and Experience in driving change management and process improvement.

Key Responsibilities:

• Demonstrate mastery in eliciting, analyzing, and documenting complex business requirements, serving as a trusted advisor to senior stakeholders.
• Lead workshops and training sessions to enhance the skills of team members, fostering a culture of continuous learning and growth.
• Provide expert guidance on stakeholder management strategies and communication techniques, driving collaboration and alignment across the organization.
• Champion a customer-centric approach to requirements management, ensuring alignment with organizational goals and priorities.
• Oversee release management activities, including coordinating release schedules and ensuring documentation accuracy.
• Utilize ServiceNow for ticket tracking and release management, providing timely resolution of issues, requests, and releases.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
• Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements .
• Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed .
• Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results .
• Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

CBAP (Certified Business Analysis Professional) certification preferred.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.