Vmware and Horizon Specialist

CloseGreenLakeMy servicesGreenLake AdministrationManage workspaceManage devicesHPE ResourcesHPE Support CenterHPE Developer CommunityHPE CommunitiesLegal & financialPrivacy statementCookiesTerms of useDo not sell or share my personal infoFinancial ServicesCloseHPE My AccountVisit hpe.comSign OutMy HPE AccountSign OutCloseHPE HomeGreenLakeProducts and SolutionsServicesCompanySupportDashboardApplicationsDevicesManage Skip to main content United StatesEnter location or LanguageClear textEnglish (United States) SelectedFrançais (Canada) Saved jobs(0) - DescriptionVmware and Horizon Specialist  This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:   HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.What you will do:Key Responsibilities: Resolve customer’s issues via telephone, email, or remote sessions.Identify and escalate issues in a timely manner to vendor according to process guidelines.Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.Maintain quality on case documentation, SLA timeframes and operational metrics.Performs within the Productivity Measure of the team (scorecard).Handle Problem Management, Post Incident Reviews and RCA.Non-Technical Skills:Excellent written and verbal communication skills.Commitment to deliver high quality product and solution support.Must achieve excellent customer satisfaction.Take ownership and work with high productivity and efficiency.Support other team members and seek their advice to make decisions on complex issues.What you need to bring: Eligibility & Qualification:Bachelor’s degree in Engineering (or Equivalent).Minimum 8 years of relevant experience in Enterprise Managed Service environment.Certification on the latest tracks like VMware VCP, RHCSA, CCNA, ITIL is an added advantage.Flexible to work in 24/7 support environment.Technical Skills:Admin, Operate and Manage vSphere Datacenter.Experience in ESXi and vCenter upgrades.Experience in ESXi command line interface.Experience in vCenter Appliance vPostgres database.Experience in vCenter HA, DRS, and other cluster features.Experience in Virtual Machine operations and configurations.Experience in vSphere Authentication, and Certificate Management.Experience in vSphere Performance Monitoring, Performance Chart, and esxtop.Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS).Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations.Experience in vSphere security...