Wholesale KYC Operations – Client Office – Team Lead

Join our world class franchise where you will be a part of a great team with a winning culture, empowered to serve our customers with high-quality set of products and services maintaining the highest standards of operational excellence. 

As a Senior Associate within the Commercial & Investment Bank Wholesale KYC Operations (WKO) team, you will manage the Front Office/Middle Office relationship for business requests in KYC Onboarding, Remediation and Renewals for ASEAN Countries. You will facilitate the end-to-end Client onboarding & Periodic Renewals  processes, ensuring all due diligence documentations are sourced and delivered to the Wholesale Client Onboarding team to incorporate into the KYC platform. You will also implement KYC and AML protocols, mentor junior colleagues, and resolve complex KYC issues. You will collaborate with stakeholders, facilitate discussions, and build productive relationships to strengthen the firm’s data integrity and compliance.

Job responsibilities

• Act as the first point of escalation for complex cases and serve as a Subject Matter Expert (SME) and due diligence expert, guiding the team through KYC requirements and documentation variations.
• Oversee workflows and allocate tasks to ensure timely completion of client deliverables, managing personal workload and escalating key risks and issues to management.
• Analyze and assess processes, risks, and controls to identify opportunities for improvement and execute process enhancements.
• Deliver reports on team performance and key insights to senior management.
• Stay informed of changes to processes, procedures, and regulations, and maintain open dialogue with colleagues across the region.
• Mentor and support junior team members, providing guidance and sharing best practices to foster continuous learning.
• Develop and deliver presentations and training sessions to educate team members and stakeholders on process updates and regulatory changes.
• Provide guidance and support on key process and technology initiatives to the team and business.

Required qualifications, capabilities, and skills

• Minimum 6 years of experience in KYC, Client Onboarding, Audit, Control, Risk, or Anti-Money Laundering within the banking industry.
• Expertise in ASEAN countries’ AML policies and regulations.
• Strong time management, organizational, relationship-building, and leadership skills.
• Quality client focus, strong controls mindset, and strong customer service skills (oral and written communication).
• Strong conflict management and stakeholder engagement skills, with experience resolving issues and building relationships.
• Experience mentoring or supporting junior team members to achieve team goals and drive operational excellence.
• Strong adaptability and resilience in dynamic, high-pressure environments, with interpersonal skills to motivate teams and negotiate effective solutions.
• Advanced proficiency in developing quantitative reports and actionable insights to support strategic decision-making and continuous improvement.
• Bachelor’s degree in Finance, Economics, or other related disciplines.