IT Field Desktop Technician

Role responsibilities

The IT Field Desktop Technician is responsible for providing enhanced IT customer support to assigned offices, including in-office walk-ups and troubleshooting issues. They will work to ensure 100% laptop uptime and a positive customer experience.

Requirements

Candidates should have a college degree or equivalent experience, with 1 to 3 years in field service support. Strong knowledge of Windows, Office products, and ticket systems is required, along with good communication and problem-solving skills.

Key skills

Windows Operating Systems, Office Products, Ticket Systems, Laptop Hardware, Mobile Devices, Analytical Skills, Problem-Solving Skills, Printers, Copiers, Faxes, Video Conferencing, Multimedia Technology, Interpersonal Skills, Organizational Skills, Communication Skills

Keywords

IT Support, Customer Experience, Field Service, Windows 10, Office 365, SharePoint, Remote Support, Troubleshooting, Hardware Repair, Software Installation, Knowledge Base, Asset Management, Event Support, Printer Maintenance, Conference Room Technology, Inventory Management