HR Service Lead

HR Service Lead | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsHR Service LeadIndia, Telangana, HyderabadApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200041488Date postedJul 15, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionHuman ResourcesDisciplineHR Shared Services SupportRole typeIndividual ContributorEmployment typeFull-TimeOverviewThe GEO POPS Specialist is the execution authority and market operator, responsible for translating policy and statutory requirements into day‑to‑day execution, orchestrating issue resolution, and ensuring accurate, compliant outcomes within the posture and guardrails set by the GEO POPS Manager.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesA) Market execution & OperationsRun GEO‑level execution for assigned countries across the hire‑to‑retire local layer.Execute statutory operations, authority correspondence, filings, and local documentation workflows.Act as the single POPS escalation point for employee‑impacting issues within scope. B) Risk signaling & evidence stewardshipIdentify and flag risks early, providing facts, evidence, and options, maintaining documentation required for audits/inspections.Maintain documentation, records, and artifacts required for audits and inspections.Execute within defined controls, signatory rules, and delegation frameworks.Execute within DOA/signatory governance and document risk classification rules where permittedC) Operational analytics, Signal Detection & Insight contribution (explicit expectation)Maintain high‑quality operational data (case logs, defect classification, payroll tagging, readiness indicators) to ensure dashboards and analytics are reliable.Monitor day‑to‑day performance signals (aging, recurrence, pay‑impact flags, statutory deadlines, readiness gaps) and proactively flag emerging risks.Contribute structured insights, not just facts — highlighting patterns, likely root causes, and recommended actions based on evidence.Support RCA and preventive action tracking, ensuring agreed fixes (process, data, guidance, automation) are implemented and effective.Use dashboards and reports as execution tools, not passive reporting — adjusting priorities and escalation behavior based on live signalsD) Policy‑to‑Pay & payroll interface orchestrationAct as single HR‑side intake for employee‑impacting payroll issues, triage payroll issues per need, distinguish one‑off errors vs. systemic defects, and coordinate resolution across the ecosystem.Translate HR policy, compensation, benefits, and statutory changes into clear, payroll‑ready inputs.Surface dependencies, readiness gaps, and risks before changes hit payroll.Coordinate with Payroll, POPS Product & Delivery teams, COEs, HR partners, and vendors to ensure completeness and timing on payroll inputs.E) Orchestration & partner managementOrchestrate across POPS product & delivery units, GEO HR, Finance/Payroll, vendors, Legal/Risk/Privacy, ensuring clean hand‑offs and no accountability leakage.Engage in Geo-specific transformation initiatives where data shows recurring manual work, rework, or escalations.F) Statutory operations & compliance executionMaintain current statutory knowledge and translate it into executable steps, checklists, and controls.Respond to inspections/audits/government inquiries with accurate evidence and timely coordination.Act as GEO signature owner (where legally...