Key Responsibilities
Leadership
· Provides support and direction for IT systems Support Specialist by ensuring tickets are addressed timely and SLA are met.
· Serve as the primary liaison between hospital departments, remote clinic departments, management company, the health system and executive leadership.
· Lead the design, implementation, and optimization of workflows within the EMR system.
· Evaluate IT workflows and recommend system enhancements to improve efficiency, safety, and documentation quality.
· Partners with nursing, physicians, ancillary services, and operational leaders to ensure technology supports clinical practice.
· Ensure compliance with regulatory standards including CMS, Joint Commission, SOX and applicable state requirements.
Project Management
· Liaisons with management company to ensure alignment with corporate projects and initiatives.
· Liaisons with health systems to ensure alignment with EMR system projects and initiatives.
· Lead and manage clinical technology and informatics projects from planning through implementation and post-go-live optimization.
· Develop project plans, timelines, budgets, and resource allocations for informatics initiatives.
· Coordinate multidisciplinary teams including clinical leaders, IT analysts, vendors, and operational staff.
· Track project milestones, risks, and deliverables and communicate progress to executive leadership.
· Facilitate change management strategies to ensure successful adoption of new technology and reporting tools.
System Optimization & Workflow Improvement
· Identify opportunities to improve documentation efficiency and IT decision support.
· Monitor system usage and performance metrics to ensure effective utilization of systems.
· Collaborate with clinical teams to integrate evidence-based practices into the EHR.
· Lead initiatives to improve clinical documentation, order sets, and clinical decision support alerts.
Reporting, Analytics, and Dashboard Development
· Lead the development, design, and maintenance of clinical and operational dashboards that support performance monitoring and decision-making.
· Utilize reporting platforms and analytics tools associated with EMR including tools such as EMR reporting modules, data warehouses, and business intelligence platforms.
· Develop automated reports and dashboards for leadership that track key operational and clinical metrics.
· Partner with clinical, operational, and quality leaders to define data requirements and performance indicators.
· Translate clinical and operational needs into meaningful data visualization and reporting structures.
· Ensure accuracy, integrity, and consistency of data used in reports and dashboards.
· Support regulatory, quality, and accreditation reporting requirements through development of standardized reporting tools.
· In collaboration with the management company and health system, performs periodic security risk assessments/testing (i.e. vulnerability and penetration testing) and conducts related ongoing compliance monitoring activities in coordination with Security Consultants
· Assist in the development of executive-level dashboards used by leadership teams to monitor performance, patient outcomes, and operational efficiency.
· Collaborate with analytics and IT teams to improve data extraction, reporting automation, and performance monitoring.
Training & Clinical Support
· In collaboration with hospital leadership, supports clinical informatics education and ongoing training programs for clinical staff.
· In collaboration with hospital leadership, supports onboarding and competency validation related to the electronic health record and reporting tools.
· Provide subject matter expertise and guidance to EMR super users and department champions.
· Develop educational materials, workflow guides, and system best practices.
Data, Quality, and Performance Improvement
· Supports clinical departments with quality, analytics, and operational teams to ensure accurate data capture and reporting.
· Support performance improvement initiatives by developing reports and dashboards that track key metrics such as quality outcomes, patient throughput, and documentation compliance.
· Supports clinical and regulatory departments with regulatory reporting and performance improvement initiatives across the organization.
Leadership Responsibilities
· Provide leadership and oversight for IT Support Specialist
· Strengthens collaboration and communication between the management company and health system.
· Promote collaboration between IT and local clinical teams.
· Support organizational strategic initiatives related to digital health, clinical technology, and data analytics.
· Able to influence cross-functional groups towards a unified direction.
· Foster a culture of continuous improvement, innovation, and user engagement.
Qualifications
Education
· Bachelor’s degree in Nursing, Healthcare Informatics, Health Information Management, Data Analytics, or related field required.
· Master’s degree in Nursing, Healthcare Informatics, Healthcare Administration, Data Analytics, or related field preferred.
Licensure / Certification
· Current RN license preferred (if clinically focused).
· Informatics certification preferred such as:
o ANCC Informatics Nursing Certification (RN-BC)
o Certified Professional in Healthcare Information & Management Systems (CPHIMS)
Experience
· 5+ years of clinical experience in a hospital or healthcare setting.
· 3+ years of experience with Epic or other enterprise EHR systems.
· Demonstrated leadership and management experience.
· Experience developing or managing reporting dashboards and clinical data analytics tools.
· Demonstrated experience managing clinical technology or IT projects
· Experience working with business intelligence and reporting platforms (e.g., Epic reporting tools, SQL-based systems, or enterprise analytics dashboards).
Key Competencies
· Critical Thinking
· Able to function and act with a high level of autonomy
· Project management and implementation
· IT workflow analysis
· EHR optimization
· Data analytics and dashboard development
· Healthcare performance reporting
· Change management
· Regulatory compliance
· Stakeholder engagement
· Strong communication skills
· Leadership and team development