Vendor Experience Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Vendor Experience ManagerFull-timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionNeed to own the vendor onboarding experience end to endManage and improve vendor device management for the platform, ensuring timely and seamless performance for partnersEnsure quality content for partners to drive higher customer conversionOverlook the performance analysis, optimization, and process improvement suggestions for vendor experience.Own the implementation of service functions to address vendor pain points across the pre, live, and post-delivery stages, ensuring a stellar experience.Collaborate closely with cross-functional teams to drive vendor touchpoint feedback analysis, organizing and recommending process improvements to enhance vendor experience.Manage internal stakeholders to set expectations and influence decisionsWork with the Shared Service Centre to implement regional and global best practices for vendor experience management.Work with product rollout teams to ensure seamless rollouts of new vendor productsMonitor and identify potential forces that impact vendor satisfaction, actively working to leverage positive factors and mitigate negative ones.Qualifications5+ years of experience in analytical roles, particularly in customer/vendor experience, support and operations management.Hands-on experience delivering projectsAbility to analyse data and use insights to drive decision-making and process improvementProficiency in Excel is a must, SQL, Tableau and Google Datastudio is an advantageBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.