Service Support Senior Coordinator (Service Offering)

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent— we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

 

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

 

Brief Job Description: 

This role provides dedicated administrative and operational support for the EMEA Service Offering team, taking ownership of Oracle ERP pricing and cost verification activities currently performed by the Offering team, while also supporting C1 system debugging after updates. The role ensures service pricelists are accurate and up-to-date, spare parts cost data is verified, and new system functionality is validated before production release.

Responsibilities: 

Oracle Pricelist Management 

• Download current pricelists using EIS report “VRT QP – Price List Lines – EMEA”
• Compare report output against master Excel file to identify pricing gaps and missing entries
• Prepare upload files with missing prices in the required Oracle format
• Upload pricing data to Oracle via the Oracle upload tool
• Execute SQL Loader and Price List Line Import programs to process the data
• Verify successful pricelist updates by re-running the EIS report and cross-checking results
• Coordinate with Inside Sales teams on pricing availability and resolution of outstanding gaps

Oracle Item Cost Verification 

• Verify frozen cost history for spare parts items via Oracle Tools → “Item Costs”
• Check Quantity on Hand via “EMR INV Item Availability Inquiry”
• Review item master for notes, attachments, and status indicators
• Identify purchasing organization via Tools → Categories
• Search open Purchase Orders using EMR PO Inquiry (HUB IT / HUB SK)
• Contact reference buyers when item costs appear outdated or require review
• Ensure cost data accuracy before quotes are provided to customers

C1 System Support & Debugging

• Support debugging of new functionality after important C1 system updates
• Coordinate with Moisil Vasile’s team on logic changes and system enhancements
• Test and validate system changes before production release
• Document issues and resolutions for knowledge sharing and process continuity
   

Required Qualifications

• Strong proficiency in Oracle ERP systems (navigation, reporting, and data management)
  • Advanced Microsoft Excel skills – VLOOKUP, data comparison, and file formatting
  • Strong attention to detail and data accuracy
  • Ability to follow structured procedures independently
  • Strong organizational and multitasking abilities
  • Excellent written and verbal communication skills in English
  • Ability to work in a matrix management environment
  • Proficiency in Microsoft Office (Word, Outlook, PowerPoint)

Preferred Qualifications

• Experience with Oracle Pricing Manager module
  • Experience with CPQ/configurator systems (C1 / Donna)
  • Background in service industry or spare parts management
  • Understanding of ERP data flows and master data management
  • Experience with system testing and validation procedures
  • Knowledge of purchase order processes and procurement workflows

COMPETENCIES 

• ERP Discipline & Data Accuracy 
• Financial & Billing Control Awareness  
• Process Compliance & Quality Management 
• Problem Solving & Escalation Handling  
• Stakeholder Communication & Collaboration 
• Continuous Improvement Mindset 

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 
 

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development