Customs Control Tower Manager (FZ-OT)

It's more than a job

As a Customs Specialist at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.

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At Kuehne+Nagel, we are committed to delivering world-class customs and trade compliance solutions that enable seamless international trade. We are seeking a Customs Control Tower Manager (FZ-OT) to join our team in Nottingham and/or Dartford. In this leadership role, you will oversee a dedicated customs operations team, ensuring the delivery of compliant, efficient, and customer-focused customs services. You will play a critical role in driving operational excellence, developing talent, managing customer relationships, and ensuring the highest standards of customs compliance and service performance.

How you create impact

• Lead, coach, and develop a team of customs specialists, fostering a high-performance culture focused on quality, compliance, and customer service excellence.
• Oversee the accurate and timely processing of customs declarations, ensuring compliance with customs regulations, internal policies, and customer requirements.
• Serve as the primary escalation point for customers and internal stakeholders, delivering effective issue resolution and maintaining strong working relationships.
• Monitor team performance against agreed KPIs and SLAs, driving continuous improvement initiatives to enhance efficiency, accuracy, and customer satisfaction.
• Manage customs compliance risks, support audit readiness activities, and maintain robust documentation and process controls across all operations.
• Ensure the effective allocation of resources, implementation of best practices, and ongoing training to keep the team current with regulatory changes and industry developments. 

What we would like you to bring

• Proven experience in customs brokerage, customs operations, international trade compliance, or freight forwarding.
• Previous leadership experience managing or supervising operational teams in a fast-paced, compliance-driven environment.
• Strong knowledge of customs regulations, customs clearance processes, special procedures, and compliance requirements.
• Excellent communication, stakeholder management, and customer relationship-building skills.
• Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities and deadlines.
• Experience using customs systems, reporting tools, and Microsoft Office applications, with a continuous improvement and customer-focused mindset.

What's in it for you

• Join one of the world's leading logistics and customs service providers with a strong global presence and reputation for excellence.
• Take on a pivotal leadership role where your expertise directly impacts customer satisfaction, compliance, and operational success.
• Be part of a collaborative and supportive team environment that values innovation, accountability, and continuous improvement.
• Access extensive learning and development opportunities to support your professional growth and career progression.
• Contribute to meaningful process improvement initiatives that enhance efficiency, service quality, and customer experience.
• Build a rewarding career with a company that empowers its people to make a difference and shape the future of global logistics.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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