Marketplace Attendant - Hilton Portland Downtown

The Team at the Hilton Portland Downtown is currently seeking their next Marketplace Attendant to join the team.

 

The ideal candidate will possess the following qualifications:

 

• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• Strong English communication skills with guests, team members, and management, both in person and over the phone, with professional phone etiquette.
• Supervise front office operations by leading team members through all front desk procedures, ensuring efficient check-ins, check-outs, accurate reservations, and exceptional guest service.
• Lead day-to-day front office operations by providing training, coaching, and real-time performance feedback.
• Maintain knowledge of hotel policies, property management systems (PMS), cash handling procedures, and front office standards to ensure compliance and operational excellence.
• Demonstrate strong leadership, problem-solving, conflict resolution, and organizational skills while fostering a collaborative, guest-focused team environment.

 

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Marketplace Attendant, you’re not just providing service in our grab-and-go shop – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Delight our guests: Greet guests upon arrival and provide friendly and efficient service to enhance their experience
• Prepare snacks and beverages: Make specialty coffee drinks, warm food items, and assist with the preparation and presentation of pastries and other pre-made food options
• Manage store inventory: Replenish and organize market shelves, rotate merchandise, and ensure the display is neat, well-stocked, and visually appealing
• Drive retail sales: Highlight promotions and provide product recommendations to enhance the guest experience and maximize profitability
• Process transactions with care: Accurately total and handle guest payments using the point-of-sale system; manage cash transactions, process credit and debit cards, issue change, and redeem gift certificates/cards
• Maintain a clean and inviting space: Keep the market area, service counters, and equipment clean and tidy

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.