Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You’ll oversee all aspects of our food and beverage operations, from crafting innovative menus to ensuring impeccable service. As a Director of Food & Beverage, you’re not just providing strategic direction for all aspects of the hotel’s food and beverage operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
Strategic Leadership
- Provide strategic direction and leadership for all Food & Beverage operations across the hotel.
- Develop and execute F&B strategies that drive revenue growth, guest satisfaction, and brand distinction.
- Position Conrad Singapore Orchard as a leading culinary destination in Singapore through innovation, partnerships, and market awareness.
- Work closely with the Executive Chef, restaurant leaders, and commercial teams to curate compelling dining concepts and experiences.
Financial Performance & Commercial Strategy
- Achieve departmental revenue, profit, and cost targets in line with the hotel’s financial objectives.
- Monitor and analyze sales performance, market trends, and competitive positioning to identify growth opportunities.
- Manage budgeting, forecasting, labor productivity, and cost controls to maximize profitability.
- Optimize pricing strategies, menu engineering, and promotional initiatives to drive revenue performance.
Operational Excellence
- Ensure the highest standards of food quality, beverage programs, service delivery, and guest experience across all outlets.
- Oversee operational policies, service procedures, and quality assurance in line with Hilton brand standards.
- Maintain compliance with health, safety, licensing, and regulatory requirements.
- Drive operational efficiencies while maintaining luxury service standards.
Guest Experience & Brand Standards
- Foster a guest-centric culture that consistently delivers memorable and personalized dining experiences.
- Monitor guest feedback, reputation scores, and service recovery processes to maintain exceptional satisfaction levels.
- Ensure service excellence across restaurants, bars, events, and in-room dining operations.
Team Leadership & Talent Development
- Lead, inspire, and develop a high-performing Food & Beverage leadership team.
- Foster a culture aligned with Hilton’s values and Conrad’s luxury service philosophy.
- Implement structured training, leadership development, and succession planning within the department.
- Promote a positive work culture that supports engagement, collaboration, and professional growth.
Innovation & Market Positioning
- Stay informed of emerging culinary trends, beverage programs, dining concepts, and hospitality innovations.
- Develop creative dining experiences, collaborations, and events that elevate the hotel’s F&B profile.
- Maintain awareness of competitive market offerings to ensure the hotel remains relevant and differentiated.
Collaboration & Stakeholder Engagement
- Partner closely with Sales, Marketing, Events, and Commercial teams to maximize business opportunities.
- Work collaboratively with Finance, HR, and Operations leaders to support overall hotel performance.
- Represent the hotel within industry networks, supplier partnerships, and media engagements where relevant.
Additional Responsibilities
- Maintain professional standards of leadership, conduct, and business confidentiality.
- Participate in executive leadership meetings and strategic planning initiatives.
- Perform any other duties as assigned by the General Manager or Hotel Manager.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
Experience & Qualifications
- Minimum 7-8 years of progressive leadership experience in Food & Beverage, including senior leadership roles in luxury hotels or renowned restaurants.
- Proven experience managing complex multi-outlet operations in a 5-star hospitality environment.
- Strong financial acumen with experience managing large F&B revenue streams, cost controls, and profitability.
- Degree or diploma in Hospitality Management, Culinary Arts, or related field preferred.
Leadership & Competencies
- Strong leadership, team development, and coaching capabilities.
- Exceptional guest-centric mindset with a passion for luxury hospitality.
- Strategic thinker with the ability to balance operational execution and long-term growth.
- Strong commercial acumen and ability to drive revenue performance.
- Excellent interpersonal and communication skills.
Operational Expertise
- Deep knowledge of restaurant operations, bar management, banquet operations, and luxury service standards.
- Expertise in food cost control, beverage programs, menu engineering, and labour productivity management.
- Familiarity with hospitality systems, financial reporting tools, and operational technology.
Personal Attributes
- Motivated, proactive, and solution-oriented leader.
- Adaptable and able to perform effectively in a dynamic environment.
- High level of professionalism, integrity, and attention to detail.
- Ability to manage high-pressure situations while maintaining service excellence.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.