Customer Service- Account Specialist I

TThe Account Representative I is responsible for a limited number of external customer accounts, provides administrative support to the Coil Customer Service department ensuring necessary tasks are completed to support the Coil business and meeting customer requirements.  Responsibilities include performing multiple administrative tasks while working with members of multiple departments to respond to customer needs, maintaining strong customer relationships and ensuring efficient processing of customer critical information. 

 

• Promptly process incoming orders received from external customers via email, phone, fax and EDI.  
• Coordinate and communicate with several internal departments on a daily basis to ensure customer requirements are met. This includes working directly with production scheduling, shipping, purchasing, sales, quality control and other internal departments across five Coil coatings plants throughout the US.  Maintain customer-required metrics and recurring reports. 
• Responsible for daily invoicing of customer shipments from 5 manufacturing sites and 4 offsite warehouses.  
• Work with offsite warehouses to ensure accurate shipment information is received and invoice shipments daily. 
• Enter transfer orders daily from production facilities to 3 offsite warehouses to maintain appropriate inventory levels to service customers.  
• Receiving of transferred material to 3 offsite warehouses and 8 customer consignment warehouses ensuring accurate transactions and trouble-shooting inventory discrepancies 
• Process all customer consignment billing timely and accurately. Work closely with CSR’s on consignment warehouse inventory discrepancies to invoice promptly.  
• Receiving material in 8 customer consignment warehouses and correcting system errors with transfers. This includes running weekly reports to troubleshoot failed transfers. 
• Process carrier freight claims timely to ensure Sherwin Williams is compensated for lost and/or damaged material and update Valtrack with required information.  
• Process customer credits and debits timely to clear short payments and/or clear customer AR balance.  
• Process field and line claims credits timely to customers and maintain Claims spreadsheet. 
• Process customer rebates received from Finance timely.  
• Owner of Precoat Buyback program which entails extensive follow up with Precoat, plant QA and receiving contacts to ensure timely return and processing of Precoat Debit Memo’s for credit. 
• Investigate aged inventory and work with demand planning, sales and CS team to determine solutions to stagnate inventories.  
• Enter customer complaints in detail utilizing Sherwin Williams’ internal quality system.  
• Follow-up on customer issues timely and obtain support with key personnel as needed. 

Minimum Requirements: 

• Must have one (1) year of customer service experience
• Must have a high school diploma
• Must have experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

 

Preferred Requirements: 

• Have secondary education