Customer Success Analytical Consultant FMCG Nordics

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Customer Success Analytical Consultant FMCG NordicsFull-time Compensation: NOK 555500 - NOK 900000 - yearlyJob DescriptionAbout the jobWe are currently searching for an Analytical Consultant for the Customer Success, Industry Insights team in Oslo, Norway.NIQ Customer Success team is focusing on building great customer experience by offering insights on category development and consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment by enhancing our customers' use of our data and tools, including AI, through specialty expertise and engagement.If you wish to work in a truly global company with an ambitious and positive work environment and a high focus on self-development, this position will be a perfect fit for you. As an Analytical Consultant you work with client support of any data and platform related issues as well as business solution-driven analyses, presentations and recommendations for leading global and local FMCG companies.ResponsibilitiesImprove the customer engagement and satisfaction (NPS) of your assigned clients by offering outstanding client support including data platform and analytical supportDevelop valuable business issue analyses and category presentationsDeliver insights and recommendations to your client based on your analytical workDeliver thought leadership preparing client events, writing newsletter and doing webinarsGenerate sales leads based on your knowledge about your client’s businessTrain your clients in NIQ’s new cloud-based data platform Discover to increase their understanding and usage of the toolParticipate actively in building a positive and engaging team culture in our Nordic teamThe role is based in our Oslo office and reports to the Nordics Customer Success Leader. You will be part of a Nordic Customer Success team of 14 team members in total. Your profileFirst and foremost a burning desire and ability to create and drive a commercial analytical base for identifying what's next for your client.We expect minimum 2-3 years of experience in the FMCG industry within business analysis, market research and/or category management A commercial degree in Economics with proven graduation results.Strong Business English knowledge, both verbal and written and fluent in NorwegianAdvanced Microsoft Excel and PowerPoint skills Using AI tools (including NIQ-approved platforms) to enhance the speed, quality, and reach of insights and client engagementExperience with conducting presentations and good communication skills. Transforming data into compelling narratives that answer the "why", "so what", and "now what" for clientsWhat we offer 555 500 to 900 000 NOK gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.A dynamic work environment with opportunities to engage with local and global companies.Flexible working hours and hybrid work options.Comprehensive onboarding and internal training programs.Access to learning platforms.Staff and team events.  Additional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help...