Program Manager - Payment Solutions

Some of what you will do: 

As Program Manager, you will lead the growth of Staples’ B2C and B2B payment portfolios, overseeing product and program management, salesforce engagement, marketing execution, reporting, and cross-functional collaboration to support day-to-day operations. 

Specifically, You Will: 

• Communicate and champion the vision for Staples’ consumer and business payment programs 

• Recommend program and product improvements supported by business cases and customer insights 

• Partner with internal teams to develop and execute program roadmaps and enhancements 

• Communicate program goals and performance targets focused on customer acquisition and revenue growth 

• Act as a subject matter expert for payment programs and initiatives 

• Work with cross-functional teams to ensure programs receive the right focus and visibility 

• Develop and execute salesforce engagement initiatives, including SPIFFs, contests, and incentives 

• Create and maintain sales and training materials for internal teams 

• Monitor and report on program KPIs and performance metrics 

• Analyze results and provide insights and recommendations to improve performance 

• Monitor and share competitive trends across the Canadian consumer and business payments market 

Some of what you need: 

• 4+ years of product or program management 

• Post secondary education, preferably in business administration or a relevant discipline/field, or equivalent work experience 

• Project management accreditation an asset 

• Strong understanding of cards landscape & payments eco-systems 

• Demonstrated and focused desire to build and grow lines of businesses 

• Experience launching customer facing products; solid knowledge of waterfall and agile project management methodologies  

• Ability to think strategically and creatively  

• Strong interpersonal and communication skills; able to build relationships with internal/external groups 

•  Self-motivated and results focused; able to work independently and proven track record of success  

• Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication 

Physical Requirements/Working Conditions: 

• Hybrid environment 

Some of what you will get: 

• Associate discount 

• Health and Dental benefits 

• RRSP/DPSP 

• Performance bonuses 

• Learning & Development programs 

• And more… 

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