Senior Implementation Lead - US SaaS - Well Paid, Good Growth, Long Hours

Senior Implementation Lead - US SaaS - Well Paid, Good Growth, Long HoursOn-siteFull timeBengaluru, Karnataka, IndiaShare this job DescriptionWhat You'll Own1. Account-Level Implementation OwnershipOwn the full implementation lifecycle for assigned accounts: kickoff, milestone tracking, risk management, go-live, and structured post-go-live supportBe the single point of accountability for customer outcomes across your accounts, not a coordinator, not an escalation pathManage multi-stakeholder delivery without escalating to founders on routine decisionsHandle scope changes, pushback, and at-risk implementations calmly and decisively2. Workflow and Solution DesignTranslate complex customer requirements into scalable Unifize configurations across multiple modulesLead discovery, ask the right questions before touching a configurationAnticipate edge cases, validate requirements, and design for scalability, not just functional deliveryPush back on customer requests when the proposed approach will not scale, and document the decision3. Execution Quality and DocumentationDrive documentation hygiene and validation readiness across all assigned accountsReview and maintain quality standards for work produced by Junior ILs and Implementation ExecutivesProduce account-level handoff summaries that CS can pick up without follow-upBuild playbooks, templates, and checklists the team actively uses, not shelf documents4. Customer Delivery and Stakeholder ManagementRun steering meetings, align senior stakeholders, and manage expectations without Leadership involvementCommunicate progress, risks, and decisions clearly, surface problems early, not after deadlines have passedMaintain customer relationships through complexity and pressure5. Junior Implementation Lead MentorshipProvide structured coaching to Junior ILs: documented goals, regular check-ins, and measurable developmentDevelop Junior ILs from module-level ownership toward account-level readinessReview Junior IL deliverables and give actionable feedback, not just approval or rejection6. Implementation Function ScalabilityImprove how implementations are run: identify patterns, standardise approaches, and build reusable assetsDefine and maintain implementation standards the team can execute against consistentlyCoordinate with engineering to close platform issues and defects on timeWhat Success Looks LikeWithin 30 days:Has completed a structured review of 2–3 active implementations and produced a written assessment of gaps, risks, and patternsHas a clear mental model of the implementation team, handoff points, and escalation dependenciesHas produced at least one written artifact showing structured thinkingIs already shaping the approach on at least one active accountWithin 90 days:Independently running at least 1 full account-level implementation with no Leadership escalations on routine decisionsHas begun structured mentoring of at least 2 Junior ILs — with documented goals and check-insHas flagged at least one delivery risk proactively before it escalatedHas shipped at least one improved template or process the team is actively usingWithin 12 months:Running 3+ account-level implementations on time with minimal Leadership involvementAt least 2 Junior ILs executing module-level implementations with limited oversight, with at least one progressing toward account-level ownershipCS receives clean, structured handoffs consistently across all accountsIs recognised by customers and internal stakeholders as the authoritative implementation ownerLeadership touchpoints on routine implementation decisions have declined materiallyRequirementsWho You AreYou are the best implementation person on your current team. You have personally designed and delivered complex B2B SaaS implementations from end to end — not just modules, not just coordination — whole accounts. You can run a steering meeting with a VP and configure a workflow in the same afternoon. You develop the people around you because you know...