Coordinator Rider On Ground Ops

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Coordinator Rider On Ground OpsContractCompany DescriptionSince launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.Job DescriptionMonitor and improve Rider Performance and ComplianceLead Rider Recruitment for the allocated zonesLead a Team of Rider Coordinators and/or Rider CaptainsManage rider roster with proper allocation of shifts/breaks/off-days etcSupervises rider onboarding and training schedule with Rider Trainer and Rider SupervisorInventory management and usage compliance of Rider equipmentsGroom rider quality (behaviour, appearance, professionalism, presentational etc)Setting up a performance improvement plan to improve performance of low performing ridersReduce rider complaints originating from customersMonitor riders performance on individual level and responsible for coaching/warning ridersAudits fleet appearance & rider behaviour via on ground visitsQualificationsBachelor's Degree2-3 years of experience in food/grocery tech industry is highly preferredProficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etcStrong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.Influencer and a negotiation with good public speaking and presentation skillsPeople management skills: Experience of managing bigger group of peopleBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.