Job Title:
IJP – Team Leader & SME UPA TechnohubJob Description
🌟 Now Hiring: Team Leader & SME UPA TechnohubJoin our growing team and take the next step in your career!
We are currently looking for passionate, driven, and results-oriented individuals for our Retail account for the following roles:
Team Leader
Subject Matter Expert (SME)
If you have strong leadership skills, account knowledge, and a passion for helping teams succeed, we’d love to hear from you.
🧩 Roles and Responsibilities
Team Leader
- Drive team performance and ensure achievement of KPIs
- Coach, mentor, and support agents in meeting performance goals
- Monitor attendance, productivity, and quality performance
- Conduct huddles, feedback sessions, and performance reviews
- Partner with Operations, Training, and Quality teams to drive results
SME
- Serve as the go-to person for process and product-related concerns
- Provide floor support and assist agents with customer issues and escalations
- Help improve team performance through guidance and knowledge sharing
- Support new hires, nesting, and refresher sessions
- Coordinate with Team Leaders and support groups for process updates
✅ Why Join Us
Career growth opportunity
- Build your leadership and account management skills
- Take on a key role in driving team and business success
Collaborative environment
- Work with supportive leaders and high-performing teams
- Be part of a dynamic and engaging workplace
Exciting retail account exposure
- Gain valuable experience in a fast-paced and customer-focused environment
Location:
PHL Quezon City - UP Ayala TechnoHub Bldg F, 2nd FlrLanguage Requirements:
Time Type: