HR Service Delivery Senior Analyst

MumbaiFull-timePosted Jul 21, 2026
Skill required: Payroll - Payroll Process Design
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Payroll Sr Analyst will be responsible to manage end to end payroll for client by making sure payroll is processed Accurate and On-time. Also, Responsible to Manage Team and Client Stakeholders. Payroll involves managing and overseeing all aspects of the payroll process, from input submission to employee payout, with the goal of ensuring accurate and timely employee and statutory payments. This role requires meticulous attention to detail and strong stakeholder management Design processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission.
What are we looking for? "• Minimum 5-7 year of in-depth experience/knowledge in Payroll for Australia region in Supermarket/Retail sector. • Should have min 3 years of experience in Managing Team and Client key stakeholders. • Strong practical experience managing end-to-end Australian payroll processing, including: - PAYG withholding - Superannuation (including SuperStream compliance) - Leave accruals and termination payments • Should have good understanding on Payroll Controls/Checks to make sure Payroll is 100% accurate i.e. Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc. • Having knowledge of ERP applications like SAP, Kronos, SuccessFactors. • Payroll certification would be a plus • Should be good in Verbal and Written communication • Should be good in Excel skills i.e., should be aware of Vlookup, Pivot table, etc." •Graduate in any discipline "• Good organizational & prioritisation skills. • Analytical and problem-solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Client/Stakeholder Management • Results & detail-oriented • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Good written and verbal skills. Strong English language communication skills Excellent Customer Service skills"
Roles and Responsibilities: •"• Escalate issues and seek advice when faced with complex issues/problems. • Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. • Creates a logical plan, realistic estimates and schedule for an activity or project segment. • Ensures progress, issues and agreements are properly documented and acted upon. • Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions. • Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. • Participates in various Internal or Client initiatives related to Process. • Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. • Actively participate in all process related business meeting in-person or virtually through conference calls. • Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. • Participate in and/or support during Client visits. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Work collaboratively with all internal & Third party stakeholders to achieve Business goals." •"Must be open to Australian shift timings: (9 am to 5 pm) Australian time"

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement


We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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