About Bridge:Bridge is the fastest, most compliant way to scale insurance billing nationwide. We enable virtual care companies to go in-network nationally in as little as 30 days — without the operational lift. Our platform handles payer contracting, credentialing, real-time benefit verification, medical coding, claim submission, denial management, and compliance in a single integrated solution. Backed by leading investors including General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief, we're scaling rapidly.
The Role:The Partner Ops Specialist is the name clinic partners equate to Bridge. You are their single point of contact, their advocate, and their first call when anything needs attention — and ideally, you've already spotted the issue before they have.Triage issues, coordinate across internal teams to get them resolved fast, and proactively monitor partner health to catch problems early is core to the role, but this role isn't just about putting out fires. You'll identify patterns in the issues you see, eliminate recurring friction, and make the partner experience measurably better over time. You'll also partner with Account Management to contribute to QBRs and business reviews, bringing the operational picture to partner leadership. This means a seat at the table with clinic leadership — a level of external visibility and strategic influence that sets this role apart from a traditional customer success or support position.
This role is ideal for someone who's part operator, part problem-solver, part detective — someone who takes ownership, follows through relentlessly, is committed to learning, and is comfortable with a new challenge each day. You'll report to the Partner Operations Lead. We're building this function from the ground up — this role grows as Bridge grows, and the person in it will help define what Partner Operations becomes.
Responsibilities:
- Issue Resolution: Be the single point of contact for live partners. Triage incoming issues, coordinate across engineering, credentialing, RCM, and compliance to get answers, and close the loop with the partner. One message should be all it takes.
- Proactive Monitoring: Monitor key signals across your partners — eligibility performance, service flow, credentialing timelines — and investigate when something looks off. Use data to size the issue, understand the root cause, and act before it becomes a partner-facing problem.
- Friction Reduction: Identify patterns in partner issues, flag recurring pain points, and execute on solutions that prevent the same problems from coming back. Drive down per-partner issue volume quarter over quarter.
- Business Reviews: Partner with Account Management to prepare and participate in QBRs and state of the business reviews. Own the operational data and context so partner leadership has a clear, credible picture of performance.
Requirements:
- 4-7 years in client success, support, or partner operations, ideally including time helping build or mature a support function — healthcare or health tech experience helpful but not required.
- You're a natural relationship builder — partners trust you, lean on you, and feel like you genuinely care about their success. You invest in understanding their business so you can advocate for them internally.
- You're an excellent communicator — clear, proactive, and empathetic. Partners and internal teams always know where things stand.
- You're highly organized and follow through relentlessly. You track every open issue, follow up without being asked, and nothing falls through the cracks.
- You have strong pattern recognition — you don't just solve problems, you notice when the same type of problem keeps showing up and you do something about it.
- You're comfortable coordinating across teams and holding people accountable without formal authority.
- You're data-capable — you don't just read dashboards, you dig into the data to investigate issues, size their impact, and figure out what's actually going on. You're comfortable pulling reports and building analyses to support your conclusions.
- You're comfortable managing and building out CRM and ops tooling to support the team's work. You've created structure where there wasn't any before — designing triage processes, escalation paths, or tooling workflows from scratch. Experience with tools like Pylon and HubSpot is a plus.
- You take ownership. When a partner has a problem, it's your problem until it's resolved.
- Familiarity with telehealth workflows, insurance billing, credentialing, or revenue cycle management is a plus.
Why Bridge?
- Own the most important relationship in Bridge's business — the day-to-day experience of the clinic partners we depend on to grow.
- Work at a company accelerating the adoption of virtual care to reduce costs and improve access to care — when more telehealth clinics run smoothly on insurance, more patients get affordable care. That's what you're contributing to every day.
- High-ownership role where you directly shape how partners experience Bridge every day. You'll have clear metrics, the autonomy to hit them, and full visibility into what success looks like.
- A role that grows with the function — we're building Partner Operations from the ground up, and you'll help define what it becomes.
- Competitive salary, benefits, and equity package. Given Bridge's funding and stage, we heavily value the potential upside from equity.
Pay Transparency:The estimated starting annual salary range for this position is $135,000-$155,000 USD. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, and market data.
Location:Our preference is towards individuals that can join us in-person in Boulder, CO. Our ideal weekly schedule is 3 days in-office and 2 days working remotely.