Analyst-Control Management (Issues, Events, and Remediation)
International Governance and Control within International Card Services (ICS) comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.
The ICS – Issues, Events & Remediation team is responsible for driving consistent, high-quality execution of the Issues, Events, and Remediation framework across International markets. We are seeking an Analyst – Control Management (Issues, Events & Remediation) to partner with Legal Entity Control Management teams and key stakeholders to support the consistent execution of the Issue, Events & Remediation lifecycle across International markets. The role will help standardise governance, reporting, and operating practices across Legal Entities, while ensuring high-quality issue management, policy adherence, and continuous improvement as the operating model evolves.
As a part of this role, Analyst - Control Management (Issues, Events, and Remediation) will:
- Perform end-to-end assessment, intake, documentation, and progression of Issues, Events & Remediation records through the lifecycle, ensuring alignment with Enterprise policies and governance standards.
- Partner with Legal Entity Control management teams, Second Line of Defense (2LOD) and other stakeholders to support Issues, Events and Remediation management activities, provide guidance, resolve queries, and effective decision-making.
- Ensure records are complete, accurate, and consistent, while promoting standardised ways of working and maintaining high quality data across the portfolio.
- Track progress against key milestones, identify emerging risks or bottlenecks, and prepare reporting and insights to support leadership decision-making.
- Contribute to the ongoing evolution of the Issues, Events & Remediation Intake operating model by supporting process standardisation, maintaining procedures and knowledge documentation, embedding policy updates, and identifying opportunities to improve efficiency through automation, reporting, and continuous improvement.
- Bachelor’s degree in Business, Finance, Risk Management, Accounting, or a related discipline.
- 3–5 years of experience in Operational Risk, Risk Management, Control Management, Internal Audit, Compliance, or a related governance function.
- Working knowledge of Operational Risk Management principles and Issue Management lifecycle activities.
Technical Skills
- Experience in preparing management reporting and executive presentations using Microsoft Excel and PowerPoint.
- Exposure to governance, workflow, or case management platforms (e.g., Archer, Airtable, ServiceNow, or similar)
- Experience using process mapping tools (e.g., Microsoft Visio).
Functional Skills
- Strong stakeholder management and collaboration skills with the ability to work effectively across multiple teams and geographies.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities and deliver high-quality outcomes within agreed timelines.
- High attention to detail, with a strong sense of ownership, accountability, and commitment to continuous improvement.
- Ability to work effectively in a fast-paced, evolving environment and adapt to changing priorities and operating models.
- Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and support risk-based decision making.
Preferred Experience
- Experience supporting end-to-end Issues, Events and Remediation Management processes, including assessment, prioritization, governance, and lifecycle management.
- Experience developing or maintaining operating procedures, governance documentation, or process standards.