Business Support, Administrative Services
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Assistant Manager - Facilities Management
Position Overview
The Assistant Manager for Facilities Management On Demand supports the delivery of comprehensive facilities management services to clients, ensuring operational excellence, client satisfaction, and efficient resource management. This role serves as a key liaison between clients, service providers, and internal teams while maintaining high standards of service delivery across assigned portfolios.
Key Responsibilities
Client Service Delivery
Support the management of day-to-day facilities operations including preventive and reactive maintenance, vendor management, and service delivery across client portfolios. Assist in ensuring all facility services meet or exceed client expectations and contractual service level agreements. Coordinate with clients to understand evolving needs and implement solutions that enhance operational efficiency.
Operational Management
Oversee work order management systems, ensuring timely response to service requests and proper documentation of all maintenance activities. Monitor key performance indicators and service metrics, identifying trends and opportunities for improvement.
Vendor and Contractor Coordination
Coordinate with external vendors and contractors to ensure quality service delivery and compliance with safety standards. Review vendor performance regularly and support the resolution of service-related issues. Assist in vendor selection processes and contract negotiations as needed.
Health, Safety, and Compliance
Support the implementation and monitoring of health and safety protocols across managed facilities. Conduct regular site inspections to identify potential hazards and ensure compliance with regulatory requirements. Maintain accurate documentation of safety procedures, incidents, and corrective actions.
Reporting and Communication
Prepare regular reports on facility performance, maintenance activities, and budget status for senior management and clients. Maintain clear communication channels with all stakeholders, promptly addressing concerns and providing updates on service delivery.
Qualifications
Education and Experience
Bachelor's degree in Facilities Management, Engineering, Construction Management, Business Administration, or related field preferred. Minimum 3-5 years of experience in facilities management, property management, or construction services. Experience managing multiple sites or portfolios is advantageous.
Technical Knowledge
Strong understanding of building systems including HVAC, electrical, plumbing, and fire/life safety systems. Familiarity with building automation systems and computerized maintenance management systems. Knowledge of building codes, safety regulations, and compliance requirements.
Skills and Competencies
Excellent organizational and time management abilities with capacity to manage multiple priorities simultaneously. Strong problem-solving skills with ability to make sound decisions under pressure. Effective communication skills, both written and verbal, with diverse audiences. Proficiency in Microsoft Office Suite and facility management software platforms. Strong customer service orientation with commitment to client satisfaction.
Professional Attributes
Self-motivated with ability to work independently and as part of a team. Detail-oriented with strong commitment to quality and accuracy. Flexibility to respond to urgent facility issues outside regular business hours when necessary.
Working Conditions
This position requires regular site visits to client facilities, which may include construction sites, commercial buildings, industrial facilities, and other property types. Physical requirements include ability to walk extensive distances, climb stairs, and conduct detailed facility inspections. Some evening or weekend work may be required to address urgent facility needs or support client requirements.
Location:
On-site –Makati, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.