Main Purpose of the Role
- Summarize the main purpose of the role
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Main Responsibilities
- List the main responsibilities this role regularly performs.
The Entry level Customer Service Representative will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.
Solve simple customer problems and analyze customer service needs for communication to service and technical departments.